Key Takeaways From ACA’s 2022 Annual Convention
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Understanding Regulation F’s Model Validation Notice
The Model Validation Notice is a blueprint collectors can follow when sending initial debt-related communication to a consumer. Following the MVN provides a debt collector “safe harbor” from potential litigation.
Intelligent Contacts Presents Latest Features at AccountsRecovery Demo Day
Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries, debuted its 2022 features and new agent interface at AccountsRecovery’s Demo Day.
What is Stealth Messaging or Ringless Voicemail Drops?
Stealth messaging is a technology that bypasses a consumer’s mobile phone device to place a recorded audio message directly in their voicemail inbox. This delivery method means the consumer’s phone doesn’t “ring”, but they receive a notification of a new voicemail message.
Leveraging Self-Service, Convenience, and Automation to Maximize Collections
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry
P2PE devices are PCI-validated technology that keeps cardholder data secure and can take your business network out of scope for a PCI audit and protect your customer’s credit card data.
PCI-validated P2PE solutions encrypt cardholder data and can take a merchant’s network out of PCI scope.
Press Release – Intelligent Contacts Named Top Company 2021 by The Technology Era Magazine
Magazine cites the flexibility and speed of its contact center telephony platform to quickly transition business communication from onsite to remote during the early stages of 2020’s pandemic.
Press Release – Intelligent Contacts Named Top 5 Telecom Provider to Watch 2020
Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a product integration partnership with Payscout, an award-winning global payment processing provider.
Restricting Calls to Consumers During Natural Disasters
Intelligent Contacts’ Geo-Restrictions feature helps businesses avoid calling consumers during a natural disaster.
Intelligent Contacts Announces Partnership with Global Payment Processor Payscout
Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a product integration partnership with Payscout, an award-winning global payment processing provider.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
