by Michael Wise | Dec 17, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
How AI Regulation Proposed by Congress Could Reshape the ARM Industry As Congress finally weighs in, what role will AI have in the ARM Industry The Accounts Receivable Management (ARM) industry exists at an intriguing crossroads of finance and technology. A recent...
by Michael Wise | Nov 15, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Propensity-to-Pay Models: How Real-Time Consumer Data Drives Better Collection Outcomes In this series, we’ll dive into how our Intelligent Contact & Payment Center platform can provide the crucial consumer data needed to create personalized and effective...
by Michael Wise | Nov 15, 2024 | Accounts Receivable Management, Communications, Contact Center Solutions, Digital Collections, Featured
Creating Accurate Propensity to Pay Models Using Real-Time Engagement Data In this series, we’ll dive into how our Intelligent Contact & Payment Center platform can provide the crucial consumer data needed to create personalized and effective communication and...
by Michael Wise | Oct 14, 2024 | Accounts Receivable Management, Communications, Contact Center Solutions, Digital Collections, Featured
Closing the Revenue Cycle Loop Thru Omnichannel Payment Journey Personas What does an Omnichannel Contact & Payment Strategy Look Like? Omnichannel strategies refer to engaging with customers through multiple integrated channels such as voice, SMS, email, chat,...
by Michael Wise | Jul 11, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Featured
How Intelligent Geo Call Routing Enhances Customer Service and Boosts Business Branding Efficient and effective business communication is crucial in maintaining branding and customer loyalty. Nothing jeopardizes that trust more than sending a customer or prospect...
by Michael Wise | Jun 7, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Featured
CALL CENTER KPIs | 5 MINUTE READ The 6 Game-Changing KPIs Elite Contact Center Leaders Swear By In today’s fast-paced digital world, the success of a contact center hinges on the ability to effectively monitor and optimize key performance indicators (KPIs). For...
