by Michael Wise | Mar 4, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Breaking down how the FCC’s New Call Blocking Order Will Impact the ARM Industry The FCC’s new call blocking order introduces stricter compliance requirements for all voice service providers, including businesses that rely on outbound calling. How the Order Impacts...
by Michael Wise | Jan 31, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
ARMTech 2025 Key Takeaways: Session: Balancing Tech & Risk Management Session: Balancing Tech & Risk Management At the 2025 ARMTech Conference in Nashville, industry leaders gathered to discuss the ever-evolving relationship between technology and risk...
by Michael Wise | Jan 30, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
ARMTech 2025 Key Takeaways: Session: Bots or Human Agents, or Both? Session: The Agent of the Future: Bot, Human, or Both? The panel on “The Agent of the Future: Bot, Human, or Both?” was a confirmation of what we at Intelligent Contacts already know—AI...
by Michael Wise | Dec 19, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Deleting the CFPB Will Be a Game-Changer for the ARM Industry in 2025 For years the ARM industry has been forced to play under a different set of rules than other industries…but in just a few short weeks that all could change Compliance burdens and the constant...
by Michael Wise | Dec 17, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
How AI Regulation Proposed by Congress Could Reshape the ARM Industry As Congress finally weighs in, what role will AI have in the ARM Industry The Accounts Receivable Management (ARM) industry exists at an intriguing crossroads of finance and technology. A recent...
by Michael Wise | Nov 15, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Propensity-to-Pay Models: How Real-Time Consumer Data Drives Better Collection Outcomes In this series, we’ll dive into how our Intelligent Contact & Payment Center platform can provide the crucial consumer data needed to create personalized and effective...
