by Michael Wise | Apr 22, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5,...
by Michael Wise | Apr 14, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory...
by Michael Wise | Mar 4, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Breaking down how the FCC’s New Call Blocking Order Will Impact the ARM Industry The FCC’s new call blocking order introduces stricter compliance requirements for all voice service providers, including businesses that rely on outbound calling. How the Order Impacts...
by Michael Wise | Jan 31, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
ARMTech 2025 Key Takeaways: Session: Balancing Tech & Risk Management Session: Balancing Tech & Risk Management At the 2025 ARMTech Conference in Nashville, industry leaders gathered to discuss the ever-evolving relationship between technology and risk...
by Michael Wise | Jan 30, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
ARMTech 2025 Key Takeaways: Session: Bots or Human Agents, or Both? Session: The Agent of the Future: Bot, Human, or Both? The panel on “The Agent of the Future: Bot, Human, or Both?” was a confirmation of what we at Intelligent Contacts already know—AI...
by Michael Wise | Dec 19, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Deleting the CFPB Will Be a Game-Changer for the ARM Industry in 2025 For years the ARM industry has been forced to play under a different set of rules than other industries…but in just a few short weeks that all could change Compliance burdens and the constant...
