What the ARM Industry Needs to Know as Federal Student Loan Collections Resume

What the ARM Industry Needs to Know as Federal Student Loan Collections Resume

What the ARM Industry Needs to Know as Federal Student Loan Collections Resume After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5,...
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback

CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback

CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory...
ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents

ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents

ARMTech 2025 Key Takeaways: Session: Bots or Human Agents, or Both?   Session: The Agent of the Future: Bot, Human, or Both? The panel on “The Agent of the Future: Bot, Human, or Both?” was a confirmation of what we at Intelligent Contacts already know—AI...
How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry

How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry

DATA SECURITY & COMPLIANCE | 10 MIN READ How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry Written by Michael Wise The Recently Passed California Consumer Protection ACT (CCPA) Makes Legal Compliance Officers Top 3 Concerns...

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