by Michael Wise | May 28, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
Why Siloed Systems Are Costing You: The Case for Platform Consolidation The digital revolution is no longer a choice—it’s essential for survival. By 2025, collection agencies that continue to rely on siloed systems and multiple point tools face significant risks in...
by Michael Wise | Apr 22, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5,...
by Michael Wise | Apr 14, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory...
by Michael Wise | Jan 30, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
ARMTech 2025 Key Takeaways: Session: Bots or Human Agents, or Both? Session: The Agent of the Future: Bot, Human, or Both? The panel on “The Agent of the Future: Bot, Human, or Both?” was a confirmation of what we at Intelligent Contacts already know—AI...
by Michael Wise | Mar 7, 2023 | Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured, TCPA
OUTBOUND SOLUTIONS | 10 MIN READ Top 5 Features of the Best Outbound Call Center Solutions of 2023 In the modern business world, making outbound calls efficiently and effectively at scale is crucial for the success of a company. Whether in healthcare, debt collection,...
by Michael Wise | Apr 13, 2022 | Accounts Receivable Management, Compliance, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F
COMPLIANCE | 10 MIN READ Understanding Regulation F’s Model Validation Notice In an ideal world, debt collectors would have perfect information on the debts they are trying to collect. However, in the real world, there are often errors and ambiguities in the...
