by Michael Wise | Jul 30, 2025 | AI and Machine Learning, Analytics, Communications, Contact Center Solutions, Featured, Omnichannel
Stop Juggling Systems: Manage Conversations and Payments in One AI-Powered Platform Addressing the Obvious Flaws of Patchwork Systems In most contact centers, juggling disconnected systems has become the status quo. One platform for dialing. Another for payments. A...
by Michael Wise | May 28, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
Why Siloed Systems Are Costing You: The Case for Platform Consolidation The digital revolution is no longer a choice—it’s essential for survival. By 2025, collection agencies that continue to rely on siloed systems and multiple point tools face significant risks in...
by Michael Wise | Apr 22, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5,...
by Michael Wise | Apr 14, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Featured, PCI Compliance, Regulation F, TCPA
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory...
by Michael Wise | Mar 4, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Breaking down how the FCC’s New Call Blocking Order Will Impact the ARM Industry The FCC’s new call blocking order introduces stricter compliance requirements for all voice service providers, including businesses that rely on outbound calling. How the Order Impacts...
by Michael Wise | Jan 31, 2025 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
ARMTech 2025 Key Takeaways: Session: Balancing Tech & Risk Management Session: Balancing Tech & Risk Management At the 2025 ARMTech Conference in Nashville, industry leaders gathered to discuss the ever-evolving relationship between technology and risk...
