Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Featured
PEAK PERFORMANCE SERIES | VIDEO BLOG How to Overcome the Top 5 Challenges Facing Contact Centers in 2024 After watching the video, check out the Reflection Questions below! The Top 5 Contact Center Challenges for 2024 As we step into 2024, contact centers continue to...
Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Featured
SPEECH ANALYTICS | 5 MINUTE READ Boosting Agent Performance With Call Center Speech Analytics In the dynamic world of call centers, the quest for efficiency and customer satisfaction is never-ending. One of the game-changers in this arena is call center speech...
Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
GUEST POST | Prodigal How AI is Revolutionizing What You Can Learn From Your Calls Speech analytics tools have been around for a while. If you were an early adopter, you probably have not-so-fond memories of(or maybe you’re still dealing with) garbled...
Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
AI IN DEBT COLLECTION | PART 1 How to Use AI to Structure and Analyze Omni-Channel Communications Step 1 Gathering Messages When people talk to your company through calls, texts, chats, or emails, those messages are collected and stored some place. The first step in...
Accounts Receivable Management, Analytics, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured, Healthcare Communication
STATEMENTS | 10 MIN READ How Speech Analytics and Automated Agent Scorecards Improve Agent Results and Reduce Compliance Risks Collection agencies work tirelessly to achieve the best outcomes for their clients. Every day, they make difficult decisions about which...
Accounts Receivable Management, Analytics, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
What is Speech Analytics? Speech analytics is a technology that processes and uploads contact center call recordings to a web interface that transcribes, scans and evaluates conversations between consumers and agents to improve call quality and performance. The most...
