Why Siloed Systems Are Costing You: The Case for Platform Consolidation

Why Siloed Systems Are Costing You: The Case for Platform Consolidation

Why Siloed Systems Are Costing You: The Case for Platform Consolidation The digital revolution is no longer a choice—it’s essential for survival. By 2025, collection agencies that continue to rely on siloed systems and multiple point tools face significant risks in...
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume

What the ARM Industry Needs to Know as Federal Student Loan Collections Resume

What the ARM Industry Needs to Know as Federal Student Loan Collections Resume After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5,...
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback

CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback

CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory...
How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry

How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry

Breaking down how the FCC’s New Call Blocking Order Will Impact the ARM Industry The FCC’s new call blocking order introduces stricter compliance requirements for all voice service providers, including businesses that rely on outbound calling. How the Order Impacts...
ARMTech 2025 Key Session Takeaways: Balancing Technology & Risk Management

ARMTech 2025 Key Session Takeaways: Balancing Technology & Risk Management

ARMTech 2025 Key Takeaways: Session: Balancing Tech & Risk Management   Session: Balancing Tech & Risk Management At the 2025 ARMTech Conference in Nashville, industry leaders gathered to discuss the ever-evolving relationship between technology and risk...
ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents

ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents

ARMTech 2025 Key Takeaways: Session: Bots or Human Agents, or Both?   Session: The Agent of the Future: Bot, Human, or Both? The panel on “The Agent of the Future: Bot, Human, or Both?” was a confirmation of what we at Intelligent Contacts already know—AI...

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