Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Featured
SPEECH ANALYTICS | 5 MINUTE READ Boosting Agent Performance With Call Center Speech Analytics In the dynamic world of call centers, the quest for efficiency and customer satisfaction is never-ending. One of the game-changers in this arena is call center speech...
Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
WORKFORCE MGMT | 1 HOUR VIDEO How to Determine Agent Staffing Needs Using Data, Predictive Modeling, and KPIs As contact centers become increasingly omni-channel in how they interact with customers, the old ways of determining how many agents are needed on a given day...
Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ Predictive Dialing vs. Manual Dialing in Contact Centers: A Deep Dive into ROI In today’s fast-paced business world, efficiency and productivity are paramount. Contact centers, which serve as the frontline for customer...
Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
GUEST POST | Prodigal How AI is Revolutionizing What You Can Learn From Your Calls Speech analytics tools have been around for a while. If you were an early adopter, you probably have not-so-fond memories of(or maybe you’re still dealing with) garbled...
Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
AI IN DEBT COLLECTION | PART 1 How to Use AI to Structure and Analyze Omni-Channel Communications Step 1 Gathering Messages When people talk to your company through calls, texts, chats, or emails, those messages are collected and stored some place. The first step in...
Accounts Receivable Management, Debt Collection, Digital Collections, Featured, Online Payments
DIGITAL DEBT COLLECTIONS | 10 MIN READ Digital Collections: How to Run Email Campaigns That Get Results Email campaigns are an extremely efficient and cost-effective way to deliver a message to a large list of contacts immediately and all-at-once. However, many...
