5 Communication Strategies for Reaching Millennials—and Those They Influence

What’s in this guide

This free guide and assessment outlines 5 business “must haves” to effectively communicate with millennials and the consumer-centric mindset:

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Who are millennials and why you should care about their preferences as customers

(Here’s a hint…they impact a huge part of the economy and are extremely loyal when you’re able to connect!)
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Understanding the vital role customer service plays in attracting and keeping them as customers

Learn how a few small changes to how you do customer service can have a major impact on the future of your business. (Strategies that some of the biggest companies get wrong.)

Essential features a business needs to win business from millennials

Millennials make buying decisions differently than past generations. They also have different communication and payment expectations from businesses. What’s vital? What’s not?
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free assessment guide included!

Check your readiness to meet the preferences and expectations of millennials by filling out the included checklist. See how you score and understand what steps you can take to increase consumer engagement and create loyal repeat customers.

More Studies & Research

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

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Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

 

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

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Consumer Studies & Reports

Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

 

GET STUDY

Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

GET REPORT

5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

 

GET STUDY

White Papers

How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue

 

With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.

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