5 TCPA Compliance Risks Your Business Should Not Be Taking in 2020

What’s in this guide

This free guide takes a look at the five areas where compliance mistakes are most often made, as well as five specific areas your business can improve to avoid a lawsuit.

*This free guide is for informational purposes only and should not be taken or used as legal advice.

How much can a business actually be fined for a TCPA violation?

Understanding the financial impact of a TCPA lawsuit is a critical part of developing a risk analysis and determining how much resources should be dedicated to compliance.

Preparing staff to handle "fishing," or "baiting" calls from consumers or trial lawyers

Providing your agents with a call script will not prepare them for calls that go “off script.” Sometimes, a question that might seem innocent or not related to TCPA rules, could become a trap!

What you should know about your calling list

Making right party contacts is the most effective way to resolve a delinquent account, but in today’s environment, it often requires hitting a moving target? Learn why.
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We've also included 5 best practices for TCPA compliance

Whether it’s planning, making philosophical changes as an organization, or investing in new technology or risk outsourcing, here’s five best practices to follow whenever possible.

More Studies & Research

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

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Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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Consumer Studies & Reports

Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

 

GET STUDY

Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

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5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

 

GET STUDY

White Papers

How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue

 

With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.

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2018 Benchmark Study

Communication and Payment Preferences of Consumers with Past Due Debt

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