How Higher Out-of-Pocket Costs Are Changing Healthcare’s Revenue Cycle

 

We asked 675 full-time working parents to share how higher out-of-pocket medical costs are impacting them financially, and what areas of healthcare they would most like to change.

 

What’s in the study

As part of this in-depth study, learn how high-deductible health plans, greater patient responsibility, and consumerism are forcing healthcare to change billing strategies:

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The role convenience plays in paying medical bills

Almost two-thirds of the patients in our study identified customer-service related issues as the number area they would change.

What can the average working parent afford?

How much would a medical bill need to be … $1000, $500, $300 … to force a full-time working parent to pay by credit or payment plan? The answer will surprise you!
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Patients want frictionless communication with providers

What convenience features could a hospital or doctor’s office provide that would motivate a patient to change providers?
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Do consumers actually have an medical emergency fund?

 Do patients with HSA accounts use them as a health savings account? What percentage have an emergency fund set aside?

More Studies & Research

Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

 

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

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5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

 

GET STUDY

Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

GET REPORT

5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

 

GET STUDY

White Papers

How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue

 

With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.

GET STUDY

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