Pricing & ROI
Predictable, Outcome-Based Pricing That Scales With You
No seats. No shelfware. Only pay when people connect and it results in success. Unlock lower unit rates with Commit-to-Save tiers and go live fast with SLA-backed guarantees.
Pay for success (connections & resolutions)
Commit-to-Save discounts
PCI-DSS, Redaction, P2PE
Go-live in 21 days
Essential /month + usage
- Connect: Cloud Contact Center, Predictive Dialer, Intelligent Messaging (voice/SMS/chat)
- Manage: One-pane agent desktop, Call Flow Assist, KPI dashboards
- Collect: Mobile-first Payment Portal + Payment IVR
- Compliance: PCI-DSS, phone redaction, P2PE-ready, audit trails
- Integrations: Standard CRM + Virtual Terminal setup
- Analytics: Portal conversion board + basic speech flags
Usage meters
- Connected call minutes + 2-way SMS/chat sessions
- Successful payments / plans / settlements (interchange-plus)
Commit-to-Save
- Monthly commit from $1k; 12–36 month terms unlock lower unit rates
- 10% rollover buffer for 60 days
Go-Live in 21 Days SLA — or get a $500 credit
Day-60 Pilot Assurance — if baselines don’t improve after applying our playbooks, credit one month of platform fee
Bonus: Compliance Opening Script pack + 10 prebuilt outreach templates
Most Popular
Growth /month + reduced usage rates
- Everything in Essential, plus:
- Advanced Connect: Geo Call Routing, automated campaigns, triggered email/SMS
- Advanced Manage: Automated scorecards, supervisor coaching suite, enhanced dashboards
- Advanced Collect: Intelligent Negotiator (virtual settlement), dispute/forms e-pack
- Speech Analytics: Expanded redaction + QA workflows
- Integrations: +2 business apps (e.g., ticketing, data providers)
Commit-to-Save
- Monthly commit from $3k; 12–36 month terms cut unit rates up to 25%
- 20% rollover buffer; 1 seasonal flex month/year (±25% commit)
Connection Lift Pledge — hit agreed outbound connection lift by day 45 or get a $1,000 credit
Self-Resolve Pledge — increase online/IVR payment conversions by day 60 or credit one month platform fee
Bonus: CRM one-pane workshop + Supervisor Coaching Bootcamp (2 sessions)
Enterprise /month + best-effort usage rates
- Everything in Growth, plus:
- Custom SLAs: uptime, response, and resolution targets
- Security: SSO/SAML, enhanced audit logging, advanced policies
- Data & Analytics: custom KPI boards, speech analytics at scale
- Integrations: Unlimited approved integrations and data mapping
- White-Glove Migration: parallel run and cutover with a dedicated TAM
Commit-to-Save
- Monthly commit from $10k; 24–36 month terms unlock best rates
- 20% rollover; 2 seasonal flex months/year (±25% commit)
Switch Without Risk — if KPIs dip below baseline during cutover due to platform factors, credit your first month platform fee
Performance Credits — if agreed KPI floors aren’t met after applying playbooks, receive usage credits until back on target
Bonus: Executive ROI Blueprint + quarterly optimization sprints
How billing works
Aligned to outcomes, not seats
Your price scales with success: connections made and bills resolved. Commit to a monthly minimum to unlock lower unit rates across channels, with rollover buffers and seasonal flex to handle volume swings.
Why this beats seat pricing
- No paying for idle seats—AI makes agents 2–5x more productive, and your unit economics improve
- Costs align to revenue events: connected conversations and completed payments
- Predictable monthly commits with elastic usage and published overage rates
+70%
Typical outbound connection lift with Predictive Dialer
30–50%
Payments shift to self-service within ~60 days (portal + IVR)
−50%
Agent wrap time reduction with Call Flow Assist
Compliance you can trust
PCI-DSS certified, phone redaction, P2PE options, robust audit trails.
Fast time-to-value
Average go-live in 21 days (pilot), 45–60 days for multi-team rollouts.
Built for your vertical
Healthcare & Medical, A/R Management, Non-Profit, Government, Real Estate & Property Management.
Ready to align costs to outcomes?
Let’s build your custom ROI and lock in Commit-to-Save rates.
Sign by June 30 to receive Intelligent IVR free for 60 days (Essential & Growth).
