Intelligent Contacts gives utility and energy contact centers a cloud platform that deploys in days —not a fiscal year— and connects natively to your legacy CIS and billing systems.
Most platforms hand you a project; we hand you a solution. Your operations team owns the workflow, IVR changes, and routing logic from day one —no technical background required.
Sudden surges don't have to become service failures. Our elastic cloud architecture scales instantly during storms or peak billing cycles without hardware provisioning.
Don't "rip and replace" the billing and CIS platforms your team knows cold. We layer modern omnichannel capabilities on top of your legacy tech via pre-built APIs.
70% of utility calls are billing-related. Reduce that volume with secure SMS payment links and 24/7 IVR self-service that let customers pay on their own terms.
View billing, meter reads, and chat history in one screen.
Billing confusion drives most inbound traffic. Our 24/7 IVR handles balance inquiries and payment processing so your team can focus on complex emergencies.
Fewer Inbound Calls
Account Access
Let customers pay via secure SMS links. We provide PCI-DSS certified flows that keep sensitive card data out of your environment and off your recordings.
PCI Redaction
Text-to-Pay
Weather events shouldn't break your service. Our cloud architecture scales the moment volume triples, ensuring your team is ready for the surge before it happens.
Cloud Scaling
Status Updates
The no-code workflow builder means your supervisors and operations managers own the platform. IT does not have to be in the critical path.
Yes. Pre-built integrations connect Intelligent Contacts to your existing billing and work order platforms. Your systems stay in place.
The platform scales automatically in the cloud. Proactive SMS notifications go out and IVR handles the surge without routing to live agents.
We are PCI-DSS Level 1 certified. Sensitive card data never enters your environment, keeping your organization compliant and your customers safe.
No. If your team can describe a workflow, they can build it. The interface is visual and masters in minutes, reducing stress during high-stakes outage calls.
Legacy systems should not block innovation. Intelligent Contacts connects to your existing billing, CIS, and work order platforms through open APIs. Leadership gets real-time dashboards for resolution rates and outage impact without disrupting the systems your team knows best.
Get Deployed in Days, Not Months.
No capital expense. No complex
installs.
Get Deployed in Days, Not
Months. No capital expense. No
complex installs.
Director of Customer Ops
VP of Customer Experience
Operations Manager
Intelligent Contacts connects easily to your existing tech stack—whether it’s your CRM, EHR, billing system, or custom in-house software. No middleware nightmares. No long waits. Just fast, secure integrations that work.
Certified flows for secure mobile and IVR payments.
Ensure all customer data meets strict federal privacy standards.
Keep your outbound communications legally compliant by default.
The longer you wait for an IT queue that never shortens, the further you fall behind customer expectations. Every “please hold” and every manual data entry is a point of friction that erodes trust. You don't need a multi-year transformation project; you need an upgrade your operations team can own today.
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