Stop routing customers to separate payment portals. Intelligent Contacts embeds IVR, text-to-pay, and agent-assisted payments directly into your contact center workflow, so customers pay faster, agents stay focused, and every transaction is tracked, secured, and tied to the same record in real time.
AI Predictive Calling
(Reminder)
Customers pay anytime through IVR or SMS without waiting on agents, reducing call volume and accelerating collections across after-hours and peak demand periods.
Eliminate routine payment calls so agents spend time on complex conversations, improving efficiency, customer experience, and overall operational productivity.
Built-in PCI, HIPAA, and secure workflows ensure sensitive payment data is handled correctly without increasing audit risk or compliance exposure.
Payments are not an add-on. Intelligent Contacts embeds secure payment handling directly into every interaction, ensuring compliance, accuracy, and seamless execution across channels.
Handle every payment scenario inside one system — from self-service IVR to text-to-pay and agent-assisted transactions — without switching tools or losing visibility.
Customers authenticate and complete payments over the phone 24/7 using credit, debit, or ACH, without agent involvement or wait times.
Send secure payment links via SMS triggered by billing events, enabling customers to pay instantly from their mobile device without friction.
Agents stay on the call while customers enter payment details securely through IVR, keeping sensitive data out of scope and protected.
Trigger voice, SMS, and email reminders based on due dates or account activity, improving payment rates without manual outreach.
Accept multiple payment methods across all channels with unified processing, ensuring flexibility for customers and consistency for operations.
Walk through IVR, text-to-pay, and agent-assisted payments mapped directly to how your team collects and tracks revenue today.
Reliable. Scalable. Compliant. Intelligent. Human.
Healthcare, financial services, and collections teams rely on Intelligent Contacts to process payments securely, maintain compliance, and increase collection rates without adding operational complexity or risk.
When prospects ask whether Intelligent Contacts can handle their payment volume, the answer is already on the scoreboard.
In healthcare, financial services, collections, government, and more.
Before, patients who wanted to pay at night or on a weekend just couldn’t. They’d call, get voicemail, and forget about it by Monday. The self-service IVR payment option became our best-performing collections tool — and our agents didn’t have to touch it. We finally stopped missing easy payments just because no one was there to answer.
Healthcare Organization
Our compliance team had been flagging agent-assisted payment calls for PCI issues. We couldn’t get our old vendor to fix it cleanly. Intelligent Contacts solved it on day one — agents stay on the line, card data never hits our network. That single change closed our audit finding and gave leadership confidence in every transaction.
AR Management
A system that enables payments through IVR, SMS, and agent-assisted workflows directly inside the contact center, without external portals.
Yes. IVR and text-to-pay options allow customers to complete payments independently at any time.
Yes – via IVR, text-to-pay, and agent-assisted payment flows. The platform accepts credit cards, debit cards, and ACH/eCheck across all channels. Transactions are P2PE encrypted and run through a PCI-DSS Level 1 certified environment, so cardholder data is protected at every step.
They can do both at the same time. Agent-assisted payments let your team stay on the call while the customer securely enters payment information through the IVR. The agent never sees the card data, which keeps your team out of PCI scope – but the customer experience stays human throughout.
Yes. Intelligent Contacts is PCI-DSS Level 1 certified, with encrypted payment processing and secure data handling across all channels.
Yes. Transactions sync in real time with systems like Salesforce, Zoho, Epic, and other platforms via secure APIs.
Systems are deployed in minutes. Most clients are fully live within 14 days. There's no capital expense,no on-premise hardware, and no in-house development required. Your teams access everything from a browser.
Yes. All transactions – regardless of which payment channel they came through – report back to your system of record in real time via our secure API. Older systems can receive batch files at any desired interval (every 15 minutes, hourly, once per day, etc) This is designed to extend the lifespan of critical legacy tech while delivering the benefits of best in class tech. No manual reconciliation. No end-of-day data entry.
Get IVR, text-to-pay, and agent-assisted payments to work inside your existing workflow — with no portals or handoffs.
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