Increase productivity without sacrificing service quality. Intelligent Contacts combines intelligent staffing, AI-powered agent assist, and real-time performance analytics so your team handles more volume, resolves faster, and maintains consistent service levels across every interaction.
AI Predictive Calling
(Reminder)
Agents resolve more interactions with real-time guidance, automated workflows, and instant access to customer context, improving efficiency without sacrificing accuracy or experience.
Automatically evaluate 100% of interactions, identify coaching opportunities, and enforce compliance standards without manual QA processes or sampling limitations.
Monitor agent performance, service levels, and queue conditions in real time, enabling managers to take immediate action and maintain operational stability.
Optimize staffing, performance, and service levels in real time with AI-driven workforce management that adapts continuously to demand and agent availability.
Manage staffing, performance, and quality assurance from one platform, eliminating disconnected tools and giving full visibility into contact center operations.
Automatically align staffing levels with real-time demand, reducing overstaffing costs while ensuring queues are properly supported during peak volume periods.
Support distributed teams with full visibility, compliance, and performance tracking across remote, hybrid, and on-site agent environments.
Route interactions dynamically across channels and campaigns, ensuring balanced workloads and consistent service levels throughout operations.
Provide agents with real-time recommendations, account context, and next-best actions to improve resolution speed and interaction consistency.
Score 100% of calls automatically, identify compliance risks, and surface coaching opportunities without relying on manual QA processes.
Track productivity, service levels, handle time, and resolution rates in real time with unified dashboards built for operational decision-making.
See how intelligent staffing, QA automation, and agent assist improve productivity and service levels across your contact center operations.
Designed for modern contact centers, Intelligent Contacts delivers workforce optimization tools that improve productivity, maintain compliance, and provide real-time visibility across every agent and interaction.
We had a real overstaffing problem on slower days and a serious crunch when volume spiked — and we were managing it manually with spreadsheets and gut feel. Once Intelligent Contacts started flexing campaigns automatically, our cost per contact dropped and our service levels improved in the same quarter. That combination is rare.
Financial Services Firm
My managers were spending most of their time monitoring calls and pulling QA reports instead of coaching. Now the platform handles QA scoring automatically, and managers actually develop their teams. We also transitioned to a remote model during staffing changes, and performance stayed consistent across visibility, QA, and dashboards without disruption.
Healthcare System
Traditional workforce management tools help you plan staffing in advance. Intelligent staffing adjusts in real time – reading actual demand signals, redistributing agents across campaigns as volume shifts, and dynamically scaling campaigns up or down so you're never sitting with idle agents while another queue is backing up. It's the difference between a schedule and a live operating system.
It is the use of AI, analytics, and automation to improve agent productivity, staffing efficiency, and service levels across contact center operations.
Yes – and it's one of the things that makes the overflow model work. When an agent is pulled to support a campaign experiencing volume surge, the platform surfaces the relevant account context, scripts, and disposition options for that campaign automatically. The agent doesn't have to go looking. The transition is clean.
No. AI automates monitoring and analysis, allowing managers and QA teams to focus on coaching, performance improvement, and strategic oversight.
See how intelligent staffing, QA automation, and real-time analytics replace manual oversight — and actually improve team performance.
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