Protect every interaction with a contact center platform built for security and compliance from the ground up. Intelligent Contacts embeds PCI-DSS, SOC 2, HIPAA, and TCPA controls directly into every call, payment, and workflow — reducing risk, simplifying audits, and ensuring your team stays compliant without slowing down operations.
AI Predictive Calling
(Reminder)
Operate on a PCI-DSS Level 1 and SOC 2 compliant platform, giving your organization immediate credibility and reducing the burden of independent certification efforts.
Automated redaction, consent capture, and secure workflows ensure agents stay productive while the platform enforces compliance across every interaction.
Every interaction, payment, and access event is automatically logged and structured for audits, eliminating manual reporting and compliance gaps.
Security and compliance are enforced at the infrastructure level, ensuring consistent protection across every agent, interaction, and customer touchpoint.
Manage security, compliance, and audit readiness from one platform, eliminating fragmented tools and ensuring consistent enforcement across all operations.
Protect cardholder data with Level 1 certification, ensuring secure payment processing and minimizing PCI scope across agent environments and systems.
Maintain enterprise-grade security with independently verified controls covering data protection, system availability, and confidentiality across the platform.
Handle sensitive healthcare data with encrypted transmission, access controls, and compliance workflows built for regulated healthcare environments.
Ensure consent capture, disclosures, and regulatory requirements are applied automatically across all interactions without relying on agent behavior.
Automatically suppress sensitive information such as card numbers and personal data from recordings in real time without manual intervention.
Capture every interaction, payment event, and access log in an audit-ready format, simplifying compliance reporting and regulatory reviews.
See how PCI, HIPAA, and SOC 2 compliance are built into your contact center — not managed after the fact.
Intelligent Contacts gives healthcare, financial services, collections, and enterprise teams a security and compliance foundation built to support growth, remote work, client audits, and high-volume operations without forcing agents or managers to carry the burden manually.
We had a prospect ready to sign, but PCI-DSS certification had to be confirmed before the contract could move forward. The timeline was tight, and we didn’t think it was possible. Because our contact center ran on Intelligent Contacts, we confirmed Level 1 PCI compliance across our entire environment, including remote agents, in under three weeks. We closed the deal.
Business Process Outsourcing Firm
Our clients ask about PCI and SOC 2 in almost every sales conversation, and before this platform, that question slowed everything down. Now we can confidently say we’re covered and provide documentation immediately. It shortened our sales cycle and removed friction from every deal, because compliance is already handled inside the platform from day one.
ARM Company
A: It is a platform that enforces PCI-DSS, HIPAA, SOC 2, and TCPA requirements across all interactions, ensuring secure and compliant operations.
The compliance layer is enforced at the platform level, ensuring remote agents operate within the same secure environment as in-office teams.
Yes. Intelligent Contacts operates on PCI-DSS Level 1 certified infrastructure — the highest level of certification in the payment card industry. That certification covers the full payment environment, including IVR, text-to-pay, and agent-assisted workflows, so cardholder data is protected end-to-end without expanding your internal scope.
Yes. Sensitive data is handled within a certified environment, minimizing exposure and reducing the scope of your internal compliance requirements.
Yes. All interactions, transactions, and access logs are automatically captured and formatted for audit readiness in real time.
By handling payment data entirely within our certified environment, sensitive cardholder information never touches your agents’ desktops, call recordings, or internal systems. That significantly reduces your PCI scope, audit burden, and risk exposure while still allowing your team to support customers during the payment process.
We'll walk you through exactly which certifications apply to your environment – and show you how fast your team can be covered.
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