HIPAA Compliant Patient Text Messaging
Personalized| Engaging | Convenient
The Next Level Of Care.
Communicating with patients through their preferred method feels more engaging and personalized. As a result, patients feel more connected, valued, and cared for. By feeling they have control, they report higher overall satisfaction. Your patients feel more nurtured and supported and, as a result, describe receiving a higher level of care.
Fewer missed appointments
Higher contact rate versus manual dialing
Blended Agent Dialing blends inbound and outbound calls for the same team. Outbound campaigns maximize agent talk-time by automatically speeding up and slowing down the dialer to perfectly balance agent time and avoid dropped calls. Ideal for appointment setting and/or pre-registration.
Friendly Appointment Reminders.
Intelligent Call Routing instantly transfers patients to office staff or a scheduling agent when they need to talk to someone. Make “no shows” a thing of the past and keep staff focused on their high-value responsibilities.
“But My Staff Already Makes Reminder Calls.”
That’s good, but do you know what their time costs you each day? Each month? Each year? Do they keep calling lines that are busy or never answer? Do they make those calls each and every day? Do they spend 2 minutes of valuable time to leave a message?
Did you know . . . Almost 80% of calls reach voicemail or answering machines. Instead of spending valuable staff time leaving messages, utilize Intelligent Care automation to leave a personalized message in your own voice, a staff members voice, or professional voice talent. The Patient Reminder and Patient Notification components of Intelligent Care save the time and money it takes to make daily reminder calls.
Get Your Message Out.
Follow Up Faster.
Preventing unnecessary readmission is a challenge due to the complexity of diseases and social situations. Most hospital stays are short. After discharge, continued healing is dependent on the patient and family caregivers following instructions they may or may not have completely understood. Unfortunately, many patients lack the support they need for optimal recovery at home. Left alone, patients are often confused about medications, therapy, and follow-up procedures, and all too often make their best guess without asking their provider. While there is no one perfect solution, Intelligent Care includes multiple components, each playing a key role in patient care and promoting recovery.
How Do Healthcare Providers Use the Intelligent Care Solution?
- Centralized Patient Scheduling
- Staff Notifications
- Fill Shift Vacancies
- New Staff Recruiting
- Hospital Pre-Registration
- Appointment Reminders
- Post-Discharge Follow-Up
- Friendly Payment Reminders
- IVR Payments
- Online Payments
- Mobile Payments
- Electronic Billing (EBPP)
Compliant. No Matter What.
Our communications software also includes features designed to make TCPA compliance easier than ever. No more worrying about time zone rules or Do Not Call lists. We’ve got you covered.
Reduce Delinquencies Overnight.
The Intelligent Negotiator can automatically send payment reminders, required notifications, and electronic confirmations. Reduce delinquencies and late payments overnight by accepting payments 24/7.