This partnership will allow Matrix to complement its current statement solutions with an integrated presentment and payment solution that will facilitate digital payments across a variety of channels including a patient portal, IVR, and more.

“This technology partnership fills a glaring need in the financial services industry for an end-to-end revenue cycle solution that can help businesses improve collection rates by leveraging the preferred ways consumers want to receive and pay a bill,” said Paul Daniels, chief revenue officer at Intelligent Contacts.

“Matrix has been in the ARM and Healthcare verticals for over 30 years,” said John Hartwell, Matrix CEO. “We are dedicated to connecting people through reliable communications by delivering innovative digital and print solutions. Joining forces with Intelligent Contacts is the natural next step in offering our clients the most comprehensive platform to meet their billing needs.”

Consumers now expect to have digital options when it comes to receiving and paying their bills. Research shows us that 79 percent of patients use a digital payment product or service and that nearly 60 percent of ARM industry payments today are made from a mobile device.

These trends highlight the massive role digital channels like email, text, and self-service payment portals will play in the ARM industry moving forward.

The Matrix-Intelligent Contacts collaboration will eliminate the need for multiple vendors by offering one comprehensive platform for bill presentment, bill payment as well as self-service options.

“We believe Matrix is the ideal technology partner for our rapidly-growing online consumer payment solutions,” says Jeff Mains, CEO of Intelligent Contacts. “Creating a streamlined billing and payment experience requires synergy. Matrix has proven throughout our relationship that they share our commitment to client-focused innovation driven by a highly-engaged and personalized customer service experience.”

The partnership merges each company’s decades of experience serving the highly-specialized needs of their healthcare and ARM industry clients. Healthcare and debt servicing are two of the most heavily-regulated industries in the US, and Intelligent Contacts and Matrix each bring expertise navigating the special protections and compliance requirements when it comes to storing personal data or collecting payments.

About Intelligent Contacts

Intelligent Contacts offers omnichannel communication and payment Software-as-a-Service (SaaS) applications for BPO, healthcare, financial services, government, and educational institutions. Its’ Hosted Contact Center product, a cloud-based, omnichannel communication platform, provides enterprise-level inbound and outbound call center functionality that includes skills-based call routing, payment IVRs, a TCPA-compliant auto dialer with predictive and power dialing modes, as well as call recording and voice analytics.

Intelligent Portal is an online payment portal that allows consumers to see and manage their bills or delinquent unpaid balances, select or create their own payment plan, or virtually negotiate a final payment to settle their account.

About Matrix Imaging Solutions

Matrix Imaging Solutions is a full-service, customer communications partner offering transactional print and mail, and e-solutions through a variety of omnichannel delivery methods. For nearly 35 years, Matrix has been a leading outsourced provider of transactional communications across a variety of verticals. Matrix’s reputation for excellence is based upon creative solutions and long-term investment in our clients’ success. 

For more information visit matriximaging.com.