The announcement will appear in CIOReview’s June 2023 Unified Communications Edition, and will include an interview with Intelligent Contacts’ CEO Jeff Mains.

The announcement will appear in CIOReview’s June 2023 Unified Communications Edition, and will include an interview with Intelligent Contacts’ CEO Jeff Mains.

Although the magazine based its selection on a variety of factors, it was Intelligent Contacts’ ability to seamlessly unify preferred communication and payment channels into one streamlined, business-to-consumer experience that ultimately prevailed.

“By infusing the core concept of unified communications into every everyday busy practices, Intelligent Contacts Hosted Contact Center solution helps its’ clients reduce operational expense, increase productivity, and improve customer satisfaction,” said CIOReview Magazine's Catalina Joseph.

Led by smartphones and the growing consumer desire for flexibility and convenience, business communication and financial transactions are becoming predominantly digital in nature. Intelligent Contacts fusing of these once separate consumer experiences into one integrated platform has become a game-changer for its’ clients. One of the industries most impacted this innovation is healthcare.

Helping to “consumerize” healthcare communication and payments 

“A positive patient experience is paramount to healthcare success. However, too often, a cumbersome billing process can impede the overall care experience. We have designed a web portal to optimize billing workflows and enhance the overall experience for patients and healthcare providers alike,” says Jeff Mains, CEO, Intelligent Contacts.

How an “Intelligent Portal” is changing the healthcare billing process 

The built-in self-service feature of the portal further enables customers to obtain answers without the hassle of contacting agents every time. Since the portal houses an intelligent IVR powered by AI and ML, it resolves queries regarding payment plan changes. It can evaluate settlement requests and recommends suitable payment options, bringing down labor costs while delivering the same level of service and patient experience.

“Intelligent Contacts is tackling the current inflationary environment and market uncertainties by working round the clock to eliminate unnecessary, complex, and outdated systems to maximize workforce efficiency and reduce expenses,” said CIOReview’s Catilina Joseph.

About Intelligent Contacts

Intelligent Contacts is an innovative cloud contact center communication, billing, and payment software service provider that focuses on the healthcare and financial service industries. It delivers personalized and fully mobile convenience solutions which allow agents of clients to contact customers across multiple channels including chat, text, call, email, or even through social media.