7 Tips to Keep Your Emails Out of the Spam Filter
Emails aren't going away.Regardless of what millennial marketers say, email is still king. According to a 2017 benchmark study by the consulting firm DMG, consumers polled said that when it came to being contacted by a business, they would prefer to be emailed over getting a phone call, a SMS message, an online chat, or through a social media channel or app.
Although there are obvious business situations where a voice call is necessary, email remains a very powerful communication channel.
Emails are incredibly versatile.Emails can be sent out on a mass scale. They can be scheduled. They can be automated, triggered, or based off a consumer action. They’re essentially free for both parties involved.
All in all, emails are incredibly convenient and effective. That’s because an email can remind a customer of an upcoming payment or past due invoice and, with one click, send that customer straight to a payment site. Emails are also great for scheduling, allowing recipients to add the appointment to their calendar with one click.
Add to this the huge increase in mobile commerce, and you start to understand why communicating and marketing to consumers by email isn’t going anywhere.
Emails aren't going away.If there is one drawback to email, it’s the increasing difficulty of keeping them out of your recipient’s spam folder. Contrary to popular belief, most email service providers (ESPs) like Gmail and Yahoo assume emails are spam—especially when you’re using a bulk email sender—until proven otherwise.
With that in mind, the first step to ensure your emails reach your clients is to make sure your sending infrastructure is set up correctly. This is particularly important when using third-party bulk email providers (like Mailchimp or Constant Contact) because they are sending emails through their domain on your behalf.
This is a fairly technical process which we will explain in detail in a future article. If you don’t use a bulk email service, this probably isn’t an issue for you, since the address you’re sending from will already be listed in your DNS record.
Unfortunately, email providers like Gmail don’t just rely on sender authentication in determining whether an email is spam or not. So, here are seven tips to help you keep your emails out of the spam folder.
Avoid using “spammy” words.
In 2017, these were five of the most targeted spam words.
- “Winner” = LOSER
- “100% Free” = 100% free from your client’s inbox
- Earn $ = Earn a trip to the blacklist
- Order Status = Status—Undelivered
- Work from home = Work for nothing
Don’t send emails with lots of images and little text.
And second, ESPs like Gmail don’t like emails without any text to parse. Without text, they can’t assign an accurate spam score or determine whether the email is promotional or personal.
Finally, most ESPs don’t display images by default. Assuming this email makes it through the spam filter, the recipient in the above example would have to choose to display the image before knowing what the actual email was about. In addition, the height of the graphic itself would push down any additional content below the browsing window.
As tempting as it may be to repurpose a print ad design for your email campaign, don’t do it. It will just end up as the prettiest email in the junk folder.
Hold off on the hyperlinks.
In theory, the subject line of an email drives the open and the content within the email should “sell the click.” If your email looks like spam, it probably is.
Don’t use URL shorteners or full URLs for your links.
At the other end of the spectrum are URL shorteners, which have now become a favorite of spammers because they hide the final destination of the link. Because of this, many link shorteners have ended up on domain block lists and can also drive up your spam score.
The best practice is to link directly from the keywords in your content. For example, if you wanted your clients to see some cool stats on texting, you might tell them in your email to check out 15 Text Messaging Stats Every Business Should Know.
Clean up your HTML.
The biggest culprit when it comes to formatting and html code is actually Microsoft Word. When you paste directly from Word, you’re also including xml markup that doesn’t always play well with HTML. There is a simple fix. Just paste your copy into Notepad first. Then copy and paste from Notepad to your email program.
If you created your email signature in Word, that could also be a problem. In addition to possible code issues, that Word-created signature might not look so hot through your recipient’s ESP. This is partially due to Microsoft’s 2016 creation of the Word Rendering Engine—which makes formatting look great in Outlook, but not so much when viewed in other ESPs.
If you aren’t well versed in HTML, there are Free HTML Signature Template Generators out there that only ask for an email address in exchange for a great-looking signature.
Don’t hide or exclude your unsubscribe link.
If someone wants to stop receiving your emails, they have a couple of options. One option, clicking the unsubscribe link that you provide in your email, simply removes them from your email list.
However, if the recipient can’t find that link, they might turn to the exponentially more damaging option of marking your email as spam. When this happens, not only will they stop receiving your emails, but the potential is greater that other clients on your list will stop receiving them as well.
Once you’re identified as a spammer, it can be very difficult to repair your sender reputation and remove your domain from the dreaded blacklist.
Send the plain text, not just HTML.
However, and split testing has shown this to be true, when an email is sent with both HTML and the plain text version, it doesn’t go through this added level of scrutiny.
In addition, some people prefer to just scan the content of their emails without all the fancy images and formatting.
Once you’ve implemented these 7 Tips, the next step is to ensure your emails stay out of your clients’ junk folder by requesting they whitelist your domain. We’ll address this important step in a future article.
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