The magazine sited Intelligent Contacts’ delivery of critical compliance and development features to its’ cloud contact center platform, reducing the legal exposure of companies in the financial services sector caused by new regulations.

The Silicon Review, one of the world’s most trusted online and print publications for business and technology professionals, covers companies in nine technology and vertical communities—spotlighting companies, executives, and thought leaders providing innovative business solutions.

“When you look at what makes telecom technology providers innovative, you explore how their services expand the communication possibilities for the clients within the unique industry verticals they serve. Intelligent Contacts’ ability to adapt and merge the needs of regulated industries like financial services and healthcare to the changing demands of consumers that makes Intelligent Contacts a Top 5 Telecom Company to Watch in 2022, says Sreshtha Banerjee, Editor-in-Chief of The Silicon Review Magazine.

Staying relevant in the constantly-evolving FinTech landscape

“FinTech is constantly evolving, but we’ve continued to stay relevant because we’ve embraced a one-size-fits-one approach when building or enhancing our software,” says Jeff Mains, CEO of Intelligent Contacts. “This allows us to sell a solution instead of a product.”

“Given how frequently circumstances and needs change in business, technology companies (like Intelligent Contacts) have demonstrated the ability to adapt and transform,” added Banerjee. “This is a key necessity in staying relevant today and tomorrow.”

Competitive edge comes through ease-of-use and data-driven performance

Known for its modern design and “non-techie” user interface, Intelligent Contacts’ cloud-based communication and payment software can be fully deployed in days—not months. Integration with other systems, an essential but elusive capability among industry competitors, is made seamless through a robust, real-time API.

“When it comes to making data-driven decisions, we strive to give our clients a competitive edge,” says Mains. “In a contact center environment, the ability to track and analyze each data point across multiple communication channels, provides that edge. From a performance standpoint, it gives the operations team real-time insights into KPIs that are critical to success.”

The Silicon Review magazine also named Intelligent Contacts a Top 5 Telecom Company to Watch in 2020, citing the software firm’s ability to quickly transition its’ contact center clients to a remote work environment in response to the pandemic.