Press Release – Intelligent Contacts Named Most Promising Contact Center for 2nd Consecutive Year

Magazine cites the flexibility and speed of its contact center telephony platform to quickly transition business communication from onsite to remote during the early stages of 2020’s pandemic.

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Press Release— Intelligent Contacts Named Top Contact Center Solutions Provider 2nd Year in Row

PLANO, TX — For the second consecutive year, CIOReview Magazine, a leading technology-focused publication that highlights innovative companies across various sectors, has recognized Intelligent Contacts as the ‘Most Promising Contact Center Solutions Provider for 2024.'

CIOReview Magazine is a go-to resource for technology trends, innovative companies, and forward-thinking executives. The magazine, which touts itself as “The Navigator for Enterprise Solutions,” announced its' list of Most Promising Contact Center Solutions Providers for 2024 in the annual CIOReview – Contact Center edition.

“Knowing which communication channel a consumer might prefer has less to do with age or other demographics and more to do with the unique situation or context in which the interactions takes place.”

Jeff Mains, CEO

Intelligent Contacts

Read Article HERE

“Making CIOReview's Most Promising list for two consecutive years is obviously a huge recognition and speaks volumes about our commitment to providing the highest quality solutions and support to the ever-changing environment of the modern contact center,” said Jeff Mains, CEO of Intelligent Contacts.

“One of the main driving factors behind Intelligent Contacts’ infusing of AI within its platform is it to maximize the resources and labor constraints of its clients. The implementation of AI-driven learning models acts as a ‘people multiplier,’ which reduces operational cost and helps businesses improves the bottom line results of its clients.”

Allwyn Silva

Asst. Editor, CIOReview

“Intelligent Contacts continues to enhance and build upon the core factors we look for when assembling our list of most promising solutions providers,” said CIOReview's Allwyn Silva, “The continued enhancement of the platform to leverage AI and machine learning to unify omnichannel communication and self-service payment channels has become a game-changer for its clients.”

As part of CIOReview's award, Intelligent Contacts CEO Jeff Mains was featured in an article entitled, “Intelligent Contacts: Automating Agent Workflows for Increased Productivity.”