Speech Analytics | Workforce Management | Scorecards | Performance Monitoring
It's Okay To Be A Know-It-All.See a high-level overview of your call sentiment, keyword usage, agent performance and overall call data. Filter and search for data, view automatic call scores, monitor call sentiment, silence time, and so much more.
Easy to understand call data means you can offer a better customer experience. Give feedback to agents based individual performance, revise call scripts, and know who’s at the top of their game.