Speech Analytics | Workforce Optimization | Scorecards | Performance Monitoring
It's Okay To Be A Know-It-All.See a high-level overview of your call sentiment, keyword usage, agent performance and overall call data. Filter and search for data, view automatic call scores, monitor call sentiment, silence time, and so much more.
Easy to understand call data means you can offer a better customer experience. Give feedback to agents based individual performance, revise call scripts, and know who’s at the top of their game.
SS# XXX-XX-1234Intelligent Contacts redacts sensitive information from call recordings in compliance with PCI and HIPAA best practices. Personal data like card information, medical account numbers, social security numbers, and more are always kept safe.
The Future of Searching
Is Already Here.
Find What You Need
The most robust search filtering currently available gives you the edge you need. Whether you’re looking at compliance, sales effectiveness, or customer experience, you can easily find the data that really matters.
Key Words and Phrases
Build customized keyword lists in minutes, search for specific words or phrases, even add custom queries based on your metadata.
Filter Your Calls
Filter your calls by office, skill, agent, date range, sentiment, call duration, and more.