STUDIES & WHITEPAPERS

Case Studies

Case Study: United Regional Hospital Takes Patient Experience Digital

Case Study: United Regional Hospital

A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.

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Case Study: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions

Case Study: Large Healthcare Receivables Provider

A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs

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Case Study: Client Increases Revenue Thru Digital Messaging Campaigns

Case Study: Collections Agency Increases Revenue Thru Digital Campaigns

Debt collection agency searches for a more profitable way to engage consumers and increase traffic to its payment portal. Result: gets 8X results thru digital messaging campaigns.

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Consumer Studies & Reports

How to Build Effective Automated Agent Scorecards

Automated scorecards allow technology to do what’s traditionally been done manually by supervisors one call at a time.

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How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

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Communication & Payment Preferences of Consumers with Past Due Debt

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.

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Whitepapers

Your 2022 Practical Guide to Reg F Implementation

Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.

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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy

Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.

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Storing Credit Card Data-The Difference Between Encryption and Tokenization

As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.

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How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle

How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.

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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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How to Leverage Machine Learning and Automation to Maximize Collection Profits

What is machine learning and how is it being used to increase contact center performance today.

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Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

GET STUDY

Communication & Payment Preferences of Consumers with Past Due Debt

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

GET REPORT

5 Communication Strategies for Reaching Millennials

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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White Papers

How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue

With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.