STUDIES & WHITEPAPERS
Case Studies
Case Study: United Regional Hospital Takes Patient Experience Digital
Case Study: United Regional Hospital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
Case Study: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
Case Study: Large Healthcare Receivables Provider
A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs
Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Case Study: Collections Agency Increases Revenue Thru Digital Campaigns
Debt collection agency searches for a more profitable way to engage consumers and increase traffic to its payment portal. Result: gets 8X results thru digital messaging campaigns.
Consumer Studies & Reports
How to Build Effective Automated Agent Scorecards
Automated scorecards allow technology to do what’s traditionally been done manually by supervisors one call at a time.
GET STUDY
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.
GET REPORT
Whitepapers
Your 2022 Practical Guide to Reg F Implementation
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
GET GUIDE
How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
GET STUDY
Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
GET REPORT
How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
GET STUDY
Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
How to Leverage Machine Learning and Automation to Maximize Collection Profits
What is machine learning and how is it being used to increase contact center performance today.
GET STUDY
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
GET REPORT
5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
GET STUDY
Related Articles & Blogs
Why Interaction Data is Crucial to Building Effective, Accurate Propensity Models
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.
Creating Accurate Propensity to Pay Models Using Real-Time Engagement Data
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.
Closing the Revenue Cycle Loop Thru Omnichannel Payment Journey Personas
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
How Intelligent Geo Call Routing Enhances Customer Service and Boosts Business Branding
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
The 6 Game-Changing KPIs Elite Contact Center Leaders Swear By
For leaders, understanding and tracking these KPIs is crucial to enhance operational efficiency, improve customer satisfaction, and drive overall business performance.
Overcoming Call Blocking and Labeling Challenges in Debt Collection
Reaching right party contacts is hard enough. But when carriers block your calls from getting through to the consumer, or slap the dreaded “Spam Likely” onto your Caller ID, it makes a difficult job nearly impossible. But there’s a solution.