STUDIES & WHITEPAPERS
Case Studies
Case Study: United Regional Hospital Takes Patient Experience Digital
Case Study: United Regional Hospital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
Case Study: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
Case Study: Large Healthcare Receivables Provider
A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs
Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Case Study: Collections Agency Increases Revenue Thru Digital Campaigns
Debt collection agency searches for a more profitable way to engage consumers and increase traffic to its payment portal. Result: gets 8X results thru digital messaging campaigns.
Consumer Studies & Reports
How to Build Effective Automated Agent Scorecards
Automated scorecards allow technology to do what’s traditionally been done manually by supervisors one call at a time.
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How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
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Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.
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WhitepapersÂ
Your 2022 Practical Guide to Reg F Implementation
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
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Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
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How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
 The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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How to Leverage Machine Learning and Automation to Maximize Collection Profits
What is machine learning and how is it being used to increase contact center performance today.
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Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
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5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
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Related Articles & Blogs
How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry
The FCC’s new call blocking order presents major compliance challenges for the Accounts Receivable Management (ARM) industry. With stricter call blocking rules and SIP Code 603+ notifications, ARM firms must ensure their dialing systems meet the new standards to avoid high call rejection rates and compliance risks. Learn what this means for collections and how to adapt for continued success.
ARMTech 2025 Key Session Takeaways: Balancing Technology & Risk Management
While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.
ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents
While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.
Deleting the CFPB Will Be a Game-Changer for the ARM Industry in 2025
A pro-business regulatory shift could be a game-changer for the debt collection industry, unlocking unprecedented growth potential. However, agencies must act swiftly and strategically to capitalize on this short window of opportunity.
How AI Regulation Proposed by Congress Could Reshape the ARM Industry
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.
Why Interaction Data is Crucial to Building Effective, Accurate Propensity Models
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.