Enhanced Statement Designs That Drive Payments and Increase Engagement
Intelligent Statements have revolutionized the billing and collections process by transforming the paper bill into one streamlined consumer payment experience. Visual designs influenced by heatmapping and decision science, self-service optimization, performance tracking, QR codes, SMS shortcodes, text-to-pay—all have turned an analog message into a digital transaction.
What Makes a Statement Intelligent
Strategic Color Placement
Highlight Self-Service Options
easy-to-find contact and account info
layouts influenced by visual heatmapping
dynamic tracking identifiers
Frequently Asked Questions
What should I be looking for in a statement print and mail provider?
What is an "Intelligent" Statement?
Why should I outsource my billing and mailing processes?
What billing statement features can maximize my response rates and collections?
How much should I be paying?
However, if you’re in the healthcare or debt collection industries, finding a vendor who will quote you the lowest price per mailing is a bad idea. You’re not sending out marketing brochures or sales catalogs. Your statements or dunning letters must be 100% compliant, your data stored securely, and you can’t afford a mismailing.
We're sending out medical statements. Does that require anything special from the vendor we choose?
Any mailings that contain personal information should be sent out by a vendor equipped to handle and send sensitive, personal information. However, statements that contain personal health information fall under HIPAA regulations.
HIPAA (The Health Insurance Portability and Accountability Act) is a federal law that protects data and personal information found in medical records. It’s important that any letter vendor sending documents covered under this federal law protect that data and have transparent processes in place to ensure the highest level of mailing accuracy.
Because of this, your search for a print and mail partner should start and end with companies who have extensive healthcare experience. Ideally, the vendor you choose should be HIPAA HITRUST or HITECH Certified.
What are some best practices statement providers should be using in modern times?
Want to know more?
Whether you’re looking to upgrade one part of your billing process or the whole enchilada, we can help!
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