Intelligent Portal

Pay in Full | Payment Plans | e-Statements | Campaigns

Make the Payment Process Frictionless

Let consumers create their own payment plans for existing balances or even future services.

Capture & Manage Consent to Email & Text

The Intelligent Portal is a consent-capturing machine! Get permission to email or text when it most benefits the consumer.

E-Statement Presentation & Paperless Billing

Reduce unnecessary calls or print & mailing expenses by providing consumers e-Statement access.

Detailed Portal Performance and Consumer Data Reporting

Let customers pay any time and in any way. Collect, process, and manage any time of day or night.
Create an extra layer of trust by branding your portal with your company logos and messaging.

Create Your Own Customized, Branded Payment Experience

Visually connect your Intelligent Portal with your existing website or billing statement to create a seamless consumer experience.

Create Your Own Customized, Branded Payment Experience

Visually connect your Intelligent Portal with your existing website or billing statement to create a seamless consumer experience.
Optimize your statements by providing them online.

e-Statement Presentation

  •  Giving consumers online access to view, print, or download statements or other documents.
  • Eliminate unnecessary calls for billing details.
  • Replace print and mailing costs with email notifications.
  • Notify consumers by email days before paper statements hit their mailbox!

e-Statement Presentation

  •  Giving consumers online access to view, print, or download statements or other documents.
  • Eliminate unnecessary calls for billing details.
  • Replace print and mailing costs with email notifications.
  • Notify consumers by email days before paper statements hit their mailbox!

Fully-Responsive Design Maximizes Mobile Payments

Engage consumers with a payment option that functions like an app.
  • By 2018, 50% of US e-commerce revenue is already happening on mobile devices.
  • Nearly 8 in 10 consumers will stop engaging on a website that doesn’t display correctly on their phone…think pinch and pull.
  • Our mobile-first design acts more like an app than a website.
  • On average, almost 40% of all payments made in our clients Intelligent Portals come from mobile devices.

Digital Form Submission

Click. Fill. Sign. Send.

  • Charity care applications
  • Authorization forms
  • Documents requiring e-Signatures
  • Patient Intake Forms

Fully-Responsive Design Maximizes Mobile Payments

  • By 2018, 50% of US e-commerce revenue is already happening on mobile devices.
  • Nearly 8 in 10 consumers will stop engaging on a website that doesn’t display correctly on their phone…think pinch and pull.
  • Our mobile-first design acts more like an app than a website.
  • On average, almost 40% of all payments made in our clients Intelligent Portals come from mobile devices.

Digital Form Submission— Click. Fill. Sign. Send.

  • Charity care applications
  • Authorization forms
  • Documents requiring e-Signatures

A 2018 study asked 1000 consumers how they would handle a past due balance (like a hospital bill) if it was more than they could afford to pay in full...

79.6%

Would begin making installments if a payment plan was offered

16.2%

Would verbally commit to send checks until the balance was paid

4.2%

Would ignore the bill and payment reminders until they could pay the entire balance

When it Comes to Paying Bills, Patients are Consumers and They Want Options

Patients are consumers who prefer choices like online portals and mobile payments.
P

Collect More by Providing Options

When it comes to finances, consumers are used to making decisions on a monthly basis. Collect more by providing flexible payment options.

Be Flexible While Maintaining Control

Set your own parameters for settlement length, payment frequency, required downpayment, and minimum amount accepted.

Care For Your Customers and Empower Your Team

The Intelligent Portal uses virtual negotiation to create the best payment arrangements for all parties. This business logic is available to both consumers and your support staff to settle over the phone.

Built-In Performance Reports and Conversion Tracking

Creating a frictionless consumer payment experience is just a part of what makes your Intelligent Portal an invaluable part of your accounts receivable process. It’s not just collecting payments, it’s also storing,  collecting, and returning crucial data about your AR portfolio—information you can take action on!

Track performance and debt collection success rates all in one place.

Built-In Performance Reports and Conversion Tracking

Creating a frictionless consumer payment experience is just a part of what makes your Intelligent Portal an invaluable part of your accounts receivable process. It’s not just collecting payments, it’s also storing,  collecting, and returning crucial data about your AR portfolio—information you can take action on!

Securely capture card information after the first payment for added convenience.

Capture Payment Method at Point of Service

Through our integrations with popular EHR and Practice Management Software, patients can swipe their card once at the point of service and never reach for their wallet again! Credit card data is tokenized, securely stored, and available to process during their next visit with just a click!

Or, you can invite your patients to add a payment method through our integrated patient portal!

Pay by Text

What could be more convenient than paying a bill with a short text response?

Pay by Text technology is just as convenient as other “contact-less” methods and much more secure!

Once a patient or customer has opted in to text-enabled payments, they can authorize with one simple reply.

Simplify the payment process by allowing consumers to pay by text message.

Pay by Text

What could be more convenient than paying a bill with a short text response?

Pay by Text technology is just as convenient as other “contact-less” methods and much more secure!

Once a patient or customer has opted in to text-enabled payments, they can authorize with one simple reply.

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2018 Benchmark Study

Communication and Payment Preferences of Consumers with Past Due Debt

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