INTELLIGENT PORTAL

Online Payments and Self-Resolution Solutions

Reduce administrative and collection costs by allowing consumers to self resolve bills and past due balances 24/7 online. Our Intelligent Portal software lets consumers set up payment plans and virtually negotiate lump sum settlements according to your predetermined business rules. Digital statement and document presentation, communication capture and tracking, and automated email reminders and notifications are all included features.

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Frictionless Self-Service Consumer Payments

Let consumers create their own payment plans for existing balances or even future services.

Capture & Manage Consent to Email & Text

The Intelligent Portal is a consent-capturing machine! Get permission to email or text when it most benefits the consumer.

E-Statement Presentation & Paperless Billing

Reduce unnecessary calls or print & mailing expenses by providing consumers e-Statement access.

Payment Reporting & Advanced Analytics

See revenue from all payment channels in one place.  Track visits and conversion rates with advanced analytics.

Core Features – Intelligent Payment Portal

Self-Service Convenience & Payment Flexibility

Our Intelligent Account Resolution Engine Reduces Your Cost to Collect by Leveraging Self-Service and Hyper-Convenience

Intelligent Contacts’ Intelligent Portal gives businesses the ability to present settlement offers or fixed installment plans OR allow consumers to virtually negotiate their own (according to your client-specific business rules).

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Pay in full

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Make a one-time minimum payment

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Present a fixed installment plan

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Allow consumer to create their own payment plan

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Present a special settlement offer OR allow consumers to negotiate their own

Fully-Customizable, Branded Online Payment Site

Visually connect your Intelligent Portal with your existing website or billing statement to create a seamless consumer experience.

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Landing page elements (logo, header, footer, login parameters)

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Background, text, accent colors

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Want more customization? We support custom CSS

e-Statement Presentation

Give consumers the ability to view, print, or download statements or other documents online. Reduce print & mailing costs by encouraging consumers to go paperless!

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Eliminate unnecessary calls for billing details

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Replace print and mailing costs with email notifications

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Notify consumers by email days before paper statements hit their mailbox!

Mobile-First, Responsive Design

Nearly 8 in 10 consumers will stop engaging on a website that doesn’t display correctly on their mobile device…think your customers will “pinch and pull” their way to make a payment? Think again!

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As of 2023, over 71% of Intelligent Portal payments are made from mobile devices

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On mobile devices, our Intelligent Portal feels like an app rather than a website

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Today, more than 60% of all payments made through our Intelligent Portal come from mobile devices

Digital Form Submission

Click. Fill. Sign. Send.

  • Charity care applications
  • Authorization forms
  • Documents requiring e-Signatures
  • Patient Intake Forms

A 2018 study asked 1000 consumers how they would handle a past due balance (like a hospital bill) if it was more than they could afford to pay in full...

79.6%
Would begin making installments if a payment plan was offered
16.2%
Would verbally commit to send checks until the balance was paid
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4.2%
Would ignore the bill and payment reminders until they could pay the entire balance

When it Comes to Paying Bills, Patients are Consumers and They Want Options

Patients are consumers who prefer choices like online portals and mobile payments.
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Collect More by Providing Options

When it comes to finances, consumers are used to making decisions on a monthly basis. Collect more by providing flexible payment options.

Be Flexible While Maintaining Control

Set your own parameters for settlement length, payment frequency, required downpayment, and minimum amount accepted.

Care For Your Customers and Empower Your Team

The Intelligent Portal uses virtual negotiation to create the best payment arrangements for all parties. This business logic is available to both consumers and your support staff to settle over the phone.

Built-In Performance Reports and Conversion Tracking

Creating a frictionless consumer payment experience is just a part of what makes your Intelligent Portal an invaluable part of your accounts receivable process. It’s not just collecting payments, it’s also storing,  collecting, and returning crucial data about your AR portfolio—information you can take action on!

Built-In Performance Reports and Conversion Tracking

Creating a frictionless consumer payment experience is just a part of what makes your Intelligent Portal an invaluable part of your accounts receivable process. It’s not just collecting payments, it’s also storing,  collecting, and returning crucial data about your AR portfolio—information you can take action on!

Securely capture card information after the first payment for added convenience.

Capture Payment Method at Point of Service

Through our integrations with popular EHR and Practice Management Software, patients can swipe their card once at the point of service and never reach for their wallet again! Credit card data is tokenized, securely stored, and available to process during their next visit with just a click!

Or, you can invite your patients to add a payment method through our integrated patient portal!

Pay by Text

What could be more convenient than paying a bill with a short text response?

Pay by Text technology is just as convenient as other “contact-less” methods and much more secure!

Once a patient or customer has opted in to text-enabled payments, they can authorize with one simple reply.

Securely capture card information after the first payment for added convenience.
Simplify the payment process by allowing consumers to pay by text message.

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