The Silicon Review, a  technology-focused publication that spotlights companies who are providing innovative business solutions across a number of industry verticals, named Intelligent Contacts’ hosted contact center platform to its exclusive 5 Best Telecom Companies to Watch list for 2020.

Although the magazine based its selection on a number of factors, it was Intelligent Contacts’ ability to seamlessly transition client communication from onsite to remote that made it particularly noteworthy in 2020.

“It’s been a very unique and unprecedented year for businesses overall,” said CEO Jeff Mains, who was featured in the article. “We appreciate the recognition from The Silicon Review magazine and we know its a reflection of not just our development and client success teams, but the resiliency of our clients as well.”

READ ARTICLE FROM THE SILICON REVIEW

How Intelligent Contacts Addresses the Perceived High Cost of Cloud-Based Software as a Service

 If cloud-based technology reduces hardware and maintenance costs, as well as resolving the remote workforce dilemma, why are some companies still reluctant to transition to a SaaS model? The answer is two-fold. First, it is difficult for CTOs and IT departments to admit an existing legacy system is no longer cost-effective or cannot satisfy the changing needs of business. Second, pricing models for cloud computing and corporate SaaS can be complex and vary widely based on the industry or technology provider.

Intelligent Contacts has frequently addressed these concerns with new clients by offering a transparent, straightforward pricing model. Instead of charging clients a “per-seat” license fee, or packing on additional costs through premium features, Intelligent Contacts offers a usage-based pricing model. Clients pay based on the minutes they use, messages they send, or transactions they process.

What are some of the key differentiators between Intelligent Contacts’ hosted contact center software verses other providers?

As data security and artificial intelligence become more important and prevalent in business-to-consumer interactions, Intelligent Contacts’ has become a true pioneer in using AI, automation, and real-time performance dashboards to help some of the world’s most regulated industries—healthcare, debt recovery, and government—connect, collect, and comply.

As big data continues to be a powerful tool in helping businesses become more effective and efficient, Intelligent Contacts is at the forefront of delivering innovative features and solutions that make each of those consumer interactions more engaging, meaningful, personalized, and profitable.

Hosted Contact Center is an omni-channel communication platform for inbound/outbound/blended calling, voice messaging, SMS, email, and chat.

Outbound features include a TCPA-compliant automated dialer with multiple dialing modes (predictive, power, progressive, and manual) and Answering Machine Detection (AMD). Inbound features include skills-based routing, payment IVR, DTMF masking, call recording, and speech analytics.