Enterprise-Level Cloud Contact Center & Fully-Integrated Payment Solutions
HOSTED CONTACT CENTER
IC’s Hosted Contact Center (HCC) is a full-featured inbound/outbound/PBX communication platform that includes predictive, power, progressive, and manual dialing modes, and sophisticated skills and priority-based call routing.
Harness the power of machine learning and predictive analytics to increase agent productivity and revenue by 25% compared to other auto dialers.
Key ROI Metrics
- 4 predictive algorithms cut agent idle time by 50% with more right party contacts and fewer dropped calls
- Industry-best Answering Machine Detection rates averaging 85-92%
- Increase answering machine detection by up to 45%
- Unified Communication (calling, voicemail messaging, SMS, email, chat) that reduces operational costs through personalized automation and preferred channel delivery
Core Benefits
- 100% TCPA-compliant auto dialer platform
- Unlimited line capacity and instant scalability
- Call recording and data storage (included)
- No agent seat fees (ever)
- Modern user/admin interface (create campaigns/ IVRs in minutes using sliders, drag-and-drop, checkboxes, and visual, contextual menus)
- Agent Screen Pops / Dynamic agent call scripts with decision trees
- Integration with payment gateways, CRMs, collection software, speech analytics
- Stealth voicemail drops, automated text-to-speech, outbound IVR campaigns
- Payment IVRs, P2PE integration, DTMF masking
What our clients say...
""As we looked at improving our collections operations from a technology standpoint, we were really looking for a company that could be more than a vendor.
We were looking for a company that could partner with us, grow with us, and deliver the results we expected. We knew Intelligent Contacts was that company after a handful of conversations.""
- Ryan Matrisch, Pro Com Services of Illinois
"IC has revolutionized our collections operation. We went from an agency that just made calls and mailed letters, to one where digital communication is now 3-4 times the number of calls we make. And the results have been astounding!
- Nate Kalnins, The Stark Agency
"We've been with Intelligent Contacts for over 10 years. What sets them apart from other providers is how closely they work with you on a day-to-day basis. We now use all of their products and I'm always surprised at how easy and intuitive their software is to use."
- David Brooks, Capital Accounts
Self-Service Debt Resolution with Analytics
INTELLIGENT PORTAL
Intelligent Portal is consumer-driven payment software built with the debt recovery industry in mind. Intelligent Portal allows consumers to quickly and easily manage and resolve their accounts according to your specified business rules.
Core Benefits
The Intelligent Portal is the most advanced self-resolution payment portal on the market. It automates and simplifies the debt collection industry's most complex problems with its built-in compliance and payment negotiating technology.
- Virtual Negotiation Logic
- Automated Compliance Engine (w/ Dynamic Account-Level Disclosures)
- (Legal Fee Free Processing)
- Opt-In / Consent Capture and Tracking
- Built-In Email and SMS Campaigns & Automated Notifications
- Digital Wallet
- Real-time API integration
PERFORMANCE ANALYTICS
Payment Trends
Payment Heatmapping
Demographics & Performance Scorecards
Come see us at the
2021 ACA International Annual Conference
JULY 28-30 BOOTH 416
