PLANO, TX – Intelligent Contacts, a leading provider of unified communication and payment solutions for the healthcare industry, announced the release of Intelligent Connect—a game-changing breakthrough for revenue cycle management.
Providers face a number of obstacles in the ever-changing financial landscape of healthcare. At the top of that list is the time-consuming process of collecting reimbursements from insurance companies. Intelligent Connect uses technology that reduces the lengthy hold time providers face when calling payers, which dramatically increases productivity and cash recoveries.
New technology acts as a “speed pass” through insurance reimbursement tedium. Intelligent Connect navigates through IVR prompts, waits on hold for the healthcare provider until call is answered, and immediately transfers live calls to providers. “These wait times can be very long and tie up staff for most of the day,” says Intelligent Contacts CEO Jeff Mains. “This technology is making a huge impact for our healthcare partners.”
It’s not just IVRs being bypassed through this technology. It’s red tape as well. Most insurance carriers limit the number of unique claims a healthcare provider can submit during each call. Once that claim number is met, the call ends and the process starts over. That means it could take days for hospital staff to process a list of insurance claims.
Through its innovative automation, Intelligent Connect helps business offices:
“I don’t think anyone gets into the healthcare profession thinking they will spend 4-5 hours a day listening to hold music on a loop,” Mains continues. “They care about the health of their patients and want to make a difference. We believe our specialized suite of communication and payment systems help them do that.”
Intelligent Contacts, headquartered in Plano, Texas, provides omnichannel communication and payment solutions for other industries including Accounts Receivable Management (ARM), the financial sector, education, government and religious organizations.
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