CLOUD CONTACT CENTER SOFTWARE
Inbound / Outbound / Blended Call Center Platform | All Channel Communication (Email, Text, Chat, Voicemail Drops)
Our Intelligent Cloud Contact Center solution has everything you need to run a successful, modern call center. Harness the power of the industry’s most advanced and analytics-driven contact center technology—easily managed and infinitely configurable using a “non-techie” user interface.
CLOUD CONTACT CENTER SOFTWARE
Inbound / Outbound / Blended Call Center Platform | All Channel Communication (Email, Text, Chat, Voicemail Drops)
Our Intelligent Cloud Contact Center solution has everything you need to run a successful, modern call center. Harness the power of the industry’s most advanced and analytics-driven contact center technology—easily managed and infinitely configurable using a “non-techie” user interface.
Cloud Contact Center Features
Leverage agent capacity from anywhere on the planet—your office, home office, offshore, or anywhere in between. Intelligent Contacts makes it easier than ever to bring your team together and manage campaigns. Our virtual solutions provide complete freedom and flexibility.
Omnichannel Communication
Voice
Place outbound calls through manual or automated dialing campaigns. Or, receive inbound calls through skills-based IVR/Campaign routing.
Send an individual email to a consumer directly from the agent interface, or create and launch targeted email campaigns to large groups and consumer segments.
Chat
Engage consumers online through web chat to increase customer satisfaction, reduce complaints, and accelerate payments.
Ringless Voicemail Drops
Send a message directly to a consumer’s voicemail without their phone ringing. This could be either a limited content message or a full communication about their debt.
Outbound – 5 Unique Dialing Modes
Predictive
Real-time algorithms analyze call volume and automatically adjust dialing pace to maximize connections and reduce dropped calls.
Preview
Automatically presents agent with contact information prior to dialing the number—putting the agent in control of when the call is placed.
Power
Automatically dials numbers from an assigned list with pacing controlled by a set dial ratio or maximum % of dropped calls threshold.
Intelligent Queue
Allows a manager or “clicker agent” to manually launch calls from a list .
Manual
Allows agents to place individual calls by manually entering a phone number.
Inbound – Intelligent Call Routing
ACD Groups
Our Automatic Call Distribution (ACD) Engine allows for skills-based routing and priority connection by campaign, team, or agent.
Intelligent IVR
Automated Call Backs
Let consumers receive an automated call back instead of waiting on hold.
Full PBX Capability
Full PBX capability including voicemail, auto-attendant, conference calls, demand dialing.
Infinite Growth
Unlimited line capacity means your Cloud Contact Center grows infinitely with your business.
Integrate Everyone
Bring together groups and teams from across the office, the country, and even the globe.
Unbeatable Quality
Smart Campaign Management
“One of the main driving factors behind Intelligent Contacts’ infusing of AI within its platform is it to maximize the resources and labor constraints of its clients. The implementation of AI-driven learning models acts as a ‘people multiplier,’ which reduces operational cost and helps businesses improves the bottom line results of its clients.”
Allwyn Silva
Asst. Editor, CIOReview
Integrate Your Entire Team
Can your campaigns span sites, groups, time zones, and even continents? Intelligent Contacts seamlessly supports multiple sites and “work at home” agents.
- Share campaigns, groups, and teams across the office or the globe
- Browser-based interface connects even offshore sites
- Agents connect via an internet connection and web browser
- Use a desk phone, soft phone, or WebRTC connection
- Easily and efficiently manage sites from a convenient web portal.
- Maximize workforce productivity will skills-based call routing
Call Recording & Speech Analytics Included
Full, real-time call recording helps ensure service quality, compliance, and meet client requirements. By full, we mean FULL. Intelligent Contacts can even record the IVR to monitor the quality of message delivery, menus, and for speech-to-text applications.
