Intelligent Contacts, a leading provider of cloud contact center software and consumer-centric payment technology, was also recognized in the March 2021 issue.

CEO Monthly, with readership in both the US and Europe, is a magazine dedicated to providing the latest news and features across the business world. In its’ March issue, CEO Monthly focused on the technologies that “helped redefine how we work.”

“Last year, more than anything, offered an opportunity to redefine the workplace,” said Laura Brookes, Senior Editor. “Businesses that have never delved into the realm of remote working suddenly found themselves with few other options. Out of this glaring need, Intelligent Contacts sprang into being.”

“Because our technology is cloud-based, we’ve always approached corporate and business-to-consumer communication from the viewpoint ‘anything, or anywhere, is possible,’” said Mains. “We helped several of our clients transition employees to a work-from-home environment several years ago—long before the pandemic. We had no idea at the time that those processes we put in place back then would provide such a benefit to all of our clients in 2020.”

CEO Monthly – 2020 CEO of the Year – Digital Edition

“Because our technology is cloud-based, we’ve always approached corporate and business-to-consumer communication from the viewpoint ‘anything, or anywhere, is possible,’” said Mains. “We helped several of our clients transition employees to a work-from-home environment several years ago—long before the pandemic. We had no idea at the time that those processes we put in place back then would provide such a benefit to all of our clients in 2020.”

Mains discovered another need arise amid the economic challenges of 2020—the need to personally connect with his clients. It was this personal connection, which CEO Monthly highlighted in its article, that was a determining factor in selecting Mains as CEO of the Year.

“Jeff Mains specific role was working with client CEOs and executives in helping them rethink and pivot their businesses to meet the changing needs within this new reality,” Brookes noted in her piece. “Remaining agile and raising the level of engagement rather than retreating was the path to success, and Mains helped his clients find that.”

Part of that path to success for Mains and Intelligent Contacts has been engineering for speed and agility. “Successful CEOs can anticipate market disruption, but to take advantage of that foresight, the business processes must be designed for speed and agility,” said Mains. “The most adaptable business wins.”

When technology companies optimize around speed and agility, Mains believes, they’re able to create unseen opportunities for their clients and drive long-lasting success.

Part of that path to success for Mains and Intelligent Contacts has been engineering for speed and agility. “Successful CEOs can anticipate market disruption, but to take advantage of that foresight, the business processes must be designed for speed and agility,” said Mains. “The most adaptable business wins.”

When technology companies optimize around speed and agility, Mains believes, they’re able to create unseen opportunities for their clients and drive long-lasting success.

About Intelligent Contacts

Founded a little over 10 years ago, Intelligent Contacts has grown from a small technology startup to an enterprise-level cloud contact center provider and Certified PCI-DSS Level I provider of innovative payment solutions for the financial services and healthcare industries.

Our solutions deliver the personalized, automated, and fully-mobile convenience consumers want when communicating (voice, text, email, chat) or paying a bill on their own schedule.