ACCOUNTS RECEIVABLE MANAGEMENT

Extended Business Office | Debt Collection | BPO

Connect. Collect. Comply. Leverage the power of our fully-integrated cloud contact center and payment technologies uniquely designed for the Accounts Receivable Management (ARM) industry. Our Inbound/Outbound Contact Center Suite allows you to quickly and compliantly connect with consumers across all preferred communication channels—voice, text, chat, or email.

Collect more with a fraction of the effort with our innovative payment solutions that leverage self-resolution, personalized automation, and hyper-convenience.

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Cloud Contact Center Features

Leverage agent capacity from anywhere on the planet—your office, home office, offshore, or anywhere in between. Intelligent Contacts makes it easier than ever to bring your team together and manage campaigns. Our virtual solutions provide complete freedom and flexibility.

Omnichannel Communication

 

Voice

Place outbound calls through manual or automated dialing campaigns. Or, receive inbound calls through skills-based IVR/Campaign routing. 

Email

Send an individual email to a consumer directly from the agent interface, or create and launch targeted email campaigns to large groups and consumer segments.

Chat

Engage consumers online through web chat to increase customer satisfaction, reduce complaints, and accelerate payments.

Ringless Voicemail Drops

Send a message directly to a consumer’s voicemail without their phone ringing. This could be either a limited content message or a full communication about their debt.

Outbound – 5 Unique Dialing Modes

 

Predictive

Real-time algorithms analyze call volume and automatically adjust dialing pace to maximize connections and reduce dropped calls.

Preview

Automatically presents agent with contact information prior to dialing the number—putting the agent in control of when the call is placed.

Power

Automatically dials numbers from an assigned list with pacing controlled by a set dial ratio or maximum % of dropped calls threshold.

Intelligent Queue

Allows a manager or “clicker agent” to manually launch calls from a list .

Manual

Allows agents to place individual calls by manually entering a phone number.

Inbound – Intelligent Call Routing

 

ACD Groups

Our Automatic Call Distribution (ACD) Engine allows for skills-based routing and priority connection by campaign, team, or agent.

Intelligent IVR
With our Intelligent IVR, you can easily route calls, provide automated responses to FAQs, take payments and more!
 
Automated Call Backs

Let consumers receive an automated call back instead of waiting on hold.

Full PBX Capability

Full PBX capability including voicemail, auto-attendant, conference calls, demand dialing.

Client Testimonials

Automate Success.

Effortless Settlement Negotiation

Intelligent Negotiator, the virtual negotiation engine inside our consumer portals, does everything that agents do—including negotiating settlements and payment plans. It constantly collects and processes payments, even when your agents can’t.

Immediately Capture Payments

Electronically accept all regular payment channels currently accepted by your business including credit cards, debit cards, and electronic checks.

Customers Love It

The responsive layout, user-friendly design, and 24/7 access make Intelligent Negotiator simple, convenient, and flexible.
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%

Higher contact rate vs manual dialing

%

Of logins result in a payment

%

More of balance due collected vs live collector

See Contact Rates Skyrocket

Increase contact rates by 300%—400% compared to manual dialing and up to 50% over other dialers. Turn agent idle time into revenue producing activities and set your recovery rates on the fast track in days. Stop wasting outbound calls on answering machines and dead numbers. Don’t miss any more inbound calls. Instead, focus your time where it really matters: talking to the RIGHT people.
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Compliance Made Simple

  • Time zone mapping based on area code and zip code
  • Exceptions only dialed during open ‘windows’
  • Cell phone identification
  • Whisper account data and compliance conditions to agents
  • Scrub all contact lists against litigant consumer and bankruptcy databases
  • Data scrubs identify line type, carrier information, false operator intercepts, new contact data, and ownership of phone numbers
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No Capital Expense.

Intelligent Contacts requires NO capital expense and integrates with existing banking systems. You can create standard ongoing campaigns or marketing/promotional campaigns in just a few minutes. Simple, easy, and, most importantly, effective!

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