HOSTED PREDICTIVE DIALER
Best Predictive Dialer Software for Outbound Collections & Sales Call Centers
Intelligent Contacts industry-leading hosted predictive dialer technology uses four predictive algorithms to increase agent efficiency, talk time, and right party contact rates by 200-300% compared to manual dialing.
HOSTED PREDICTIVE DIALER
Best Predictive Dialer Software for Outbound Collections & Sales Call Centers
Intelligent Contacts industry-leading hosted predictive dialer technology uses four predictive algorithms to increase the number of live connections agents make every day—200-300% more compared to manual dialing.
Using machine learning, our predictive dialer identifies and bypasses busy signals, disconnected lines, answering machines, and calls sent to voicemail. Agents stayed engaged and productive, handling one live call after another.
True Predictive Dialing
Powered by machine learning, 4 unique algorithms factor in all of your contact center’s real-time metrics to throttle dialing pace accordingly.
Industry-Best Answering Machine Detection Rates
A core component of a true predictive dialer, don’t waste your agent’s time on non-call calls.
TCPA Compliant Auto Dialing
Built on a TCPA compliant infrastructure and with DNC restrictions automated, your compliance department can rest assured.
Increase contact rates by up to 300% with our Hosted Predictive Dialer
Increase the productivity and results of all of your outbound calling campaigns with a hosted predictive dialer. Reach more right party contacts, increase sales, and collect more using the power of predictive dialing analytics. Every additional minute your team spends in one-on-one conversations with customers increases revenue opportunities and the likelihood of better outcomes.
Intelligent Contacts Hosted Predictive Dialer outperforms other solutions by using 3 different predictive algorithms to accurately place enough calls to keep your representatives busy, reducing idle time, and keeping dropped calls to an absolute minimum. Instantly increase the number of live connections by automatically eliminating time killers like busy signals, fax machines, unanswered calls, or connections to voice mailboxes. Using machine learning, our predictive algorithms automatically adjust dial pacing according to your latest contact center data—call durations, wrap times, hold times.
Increase contact rates by 200-300% compared to manual calling. Clients switching from other dialers have increased their contact rates by 20-50%.
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Answering Machine Detection Rates
%
More right party contacts compared to other auto dialers
%
Increase in revenue producing activity each day from agents
Cloud Contact Center Features
Leverage agent capacity from anywhere on the planet—your office, home office, offshore, or anywhere in between. Intelligent Contacts makes it easier than ever to bring your team together and manage campaigns. Our virtual solutions provide complete freedom and flexibility.
Omnichannel Communication
Voice
Place outbound calls through manual or automated dialing campaigns. Or, receive inbound calls through skills-based IVR/Campaign routing.
Send an individual email to a consumer directly from the agent interface, or create and launch targeted email campaigns to large groups and consumer segments.
Chat
Engage consumers online through web chat to increase customer satisfaction, reduce complaints, and accelerate payments.
Ringless Voicemail Drops
Send a message directly to a consumer’s voicemail without their phone ringing. This could be either a limited content message or a full communication about their debt.
Outbound – 5 Unique Dialing Modes
Predictive
Real-time algorithms analyze call volume and automatically adjust dialing pace to maximize connections and reduce dropped calls.
Preview
Automatically presents agent with contact information prior to dialing the number—putting the agent in control of when the call is placed.
Power
Automatically dials numbers from an assigned list with pacing controlled by a set dial ratio or maximum % of dropped calls threshold.
Intelligent Queue
Allows a manager or “clicker agent” to manually launch calls from a list .
Manual
Allows agents to place individual calls by manually entering a phone number.
Inbound – Intelligent Call Routing
ACD Groups
Our Automatic Call Distribution (ACD) Engine allows for skills-based routing and priority connection by campaign, team, or agent.
Intelligent IVR
Automated Call Backs
Let consumers receive an automated call back instead of waiting on hold.
Full PBX Capability
Full PBX capability including voicemail, auto-attendant, conference calls, demand dialing.
Client Testimonials
“We were looking at all the major players in the dialer world and in the end we felt IC had our back and would do whatever it took to get us up and running. A nearly a year later, that’s been true. Hands down, the service has been unbelievable.”
They’ve made us very comfortable and confident that we now have the right technology in place. It’s so easy to use. Not just for me, but my staff. I also like that we can add on as needed.”
“We’ve been with Intelligent Contacts for over 10 years and we probably now use all of their products. What sets them apart from other vendors is how closely they work with you on a day-to-day basis. We have weekly meetings with a dedicated client success team.
Having this close relationship with a company that knows your business is probably the biggest benefit of working with them.”
“Moving to Intelligent Contacts gave us the opportunity to really look at our own data, analyze it, and easily find out what we could be doing better.
The whole experience, from our first few conversations through the onboarding process, has been a painless.”
What is Predictive Dialing?
Essentially, it’s intelligence-based auto dialing technology—four different predictive algorithms automatically adjust dialer pacing based on real-time call center metrics. It considers factors like wrap-up time, average handling time, schedules, and average number of contacts to give you the best results possible. Intelligent Contacts enables our clients to run circles around competitors still operating with ratios from 20 years ago.
Industry-Leading Answering Machine Detection Rates
What Our 90-95% AMD Accuracy Rates Means to Your Bottom Line
Most dialers will correctly recognize about 65-70% of answering machines, voicemail greetings, and operator-intercepted calls. That means 30% or more of the time agents are presented with calls that are time wasters.
30% More Talk Time Equals 30% More Revenue
On average, each AMD miss costs your agent 8-10 seconds to manually identify a non-person call and hang up. All AMD detection will prevent virtually all of these calls.
Want to leave a message? No problem.
What if you want to leave a message? No problem. AMD can be enabled or disabled per campaign. Or, our system can automatically leave a pre-recorded message based on the AMD result code.
Missed Calls Are Missed Money
How to Make Automated Dialing TCPA Compliant
Choose from a variety of dialing modes and other options to make your dialer work best for you. Intelligent Contacts has your back with Predictive, Progressive, Preview, and Power dialing as well as features designed to keep you TCPA compliant. Never worry about time zone rules or Do Not Call lists again. It’s all automated and easily managed within the Intelligent Contacts suite. Even add custom DNC lists, utilize call recording and analytics tools, and review automatically-generated compliance reports.
