GEO ROUTING
Enhance Customer Service with Geographic Call Routing
With Intelligent Contacts’ Intelligent GEO Routing, the calls from your customers are automatically connected with the call center, office, or retail location closest to them—ensuring quick and personalized service.
GEO ROUTING
Enhance Customer Service with Geographic Call Routing
With Intelligent Contacts’ Intelligent GEO Routing, the calls from your customers are automatically connected with the call center, office, or retail location closest to them—ensuring quick and personalized service.
Automatic Call Distribution
Calls go directly to the nearest office or agent, cutting down on wait times and boosting customer satisfaction.
Flexible Routing Options
Customize how calls are routed based on customer location, time zones, local office hours, or specific regions.
Scalable and Reliable
Whether it’s 100 calls a day or 1 million, our Intelligent Routing solution is highly-reliable and extremely flexible! And we can have your calls up and routed in days—not months.
What is Geo Routing
Geographic Call Routing (Geo Routing) is a smart telecommunication service that directs incoming calls to specific locations based on where the call is coming from. Imagine a system that allows your customers to dial one phone number and magically get their call routed to the office, call center, or store closest to them.
How Does Geo Routing Work?
Geo Routing uses caller ID information and geographic databases to pinpoint the caller’s location. When someone makes a call, the system instantly identifies their area code or location and directs the call to the nearest or most relevant office. This happens seamlessly and in real-time, so your customers get quick and convenient service.
How Geo Call Routing Impacts Customer Service
%
Of consumers say valuing their time is the No. 1 factor in satisfaction
%
Increase in First Call Resolutions—Cisco
%
Increase in revenue producing activity each day from agents
Get Started Today
Our Geo Routing service is reliable, flexible, and user-friendly. You can set up routing rules that fit your specific needs, ensuring every call is managed efficiently. With our advanced technology, you’ll enhance your communication strategy, improve customer satisfaction, and streamline your operations.
Geo Routing Benefits for Business
Geo Routing is a game-changer for businesses with multiple locations or those serving customers across different regions. Here’s how it can help various sectors:
Customer Service Centers
Ensure customer inquiries are handled quickly by the nearest support center.
Healthcare Providers
Route calls to the nearest clinic, making access to care faster and more efficient.
Retail Chains
Connect customers to the closest store, providing localized assistance and driving more foot traffic.
Logistics & Transportation
Direct calls to the appropriate regional office, streamlining communication and operations.
Get Started Today
Our Geo Routing service is reliable, flexible, and user-friendly. You can set up routing rules that fit your specific needs, ensuring every call is managed efficiently. With our advanced technology, you’ll enhance your communication strategy, improve customer satisfaction, and streamline your operations.
Other Industries Benefitting From Geo Routing
Retail Chains
A national department store chain with locations across the country can utilize geographic routing to direct customer inquiries to the nearest store.
Healthcare Networks
A medical group with clinics in various cities can use geographic routing to connect patients with the closest facility.
Financial Institutions
A regional bank with branches in multiple states can benefit from geographic routing by directing calls to the nearest branch.
Franchise Restaurants
A regional bank with branches in multiple states can benefit from geographic routing by directing calls to the nearest branch.