Intelligent Contact Center
Harness the power of machine learning and predictive analytics to increase agent productivity and revenue by 25% compared to other auto dialers.
Intelligent Contact Center
Harness the power of machine learning and predictive analytics to increase agent productivity and revenue by 25% compared to other auto dialers.
AI-Powered Intelligent Dialing
- Increased productivity and revenue with fewer dropped calls.
- Tier 1 connectivity with 99.99% uptime
- 100% US-Based Support
- Our predictive dialer anticipates when agents will become available based on real-time call center activity.
- Increases right-part contact rates by connecting agents with people, not answering machines.
- Industry-best answering machine detection rates keeps agents talking and collecting more.
Real-Time Analytics & Agent Activity Reports Puts KPIs at Your Fingertips
- Receive in-depth analysis of call results and agent performance through dashboards and reporting.
- Monitors agents, teams, or campaigns with color alarms and notifications of long wait times, wrap times, or dropped calls.
- Provide instant feedback by whispering (to just the agent) or barging (taking over a live call) .
- Automated agent scorecards (training, compliance, script adherence).
Everything Your Agents Need for a Successful Call at Their Fingertips
Keep agents confident and in control with account information, scripting, built-in call flow assistant, and a rapid wrap screen.
Keep agents motivated and encouraged with a personalized Agent Stats Tab to show key performance metrics.
Agent Workflow
Agent Screen – Call Details
Give agents immediate access to customer account information pre-populated as a list or inserted into an opening script.
Agent Screen 2 Call Flow Assist
Help agents navigate through complex account details, negotiations, or difficult calls with the Call Flow Assist screen.
Agent Screen – Call Results
Capture the most important call details and then quickly move agents on to the next with our Rapid Wrap tab.
Everything Your Agents Need for a Successful Call at Their Fingertips
Keep agents confident and in control with account information, scripting, built-in call flow assistant, and a rapid wrap screen.
Keep agents motivated and encouraged with a personalized Agent Stats Tab to show key performance metrics.
Agent Screen – Call Details
Give agents immediate access to customer account information pre-populated as a list or inserted into an opening script.
Agent Screen 2 Call Flow Assist
Help agents navigate through complex account details, negotiations, or difficult calls with the Call Flow Assist screen.
Agent Screen – Call Results
Capture the most important call details and then quickly move agents on to the next with our Rapid Wrap tab.
Automate Call Quality Monitoring with AI-Powered Speech Analytics
- Let AI listen to every recording and automatically “score” each call based on your center’s rules.
- Automated agent scorecards (for training, compliance, and script adherence) give your team instant feedback on every call.
- PCI / PII call redaction (automatically identify sensitive information on call recordings and replace with blank audio).
Prevent Caller ID Blocking & Labeling
Avoid having your legitimate business calls blocked by carriers or Caller ID labeled as the dreaded “Scam Likely” with our our Blocking & Labeling Mitigation tools.
Monitor how all the major carriers are presenting your phone number to your customers and we’ll immediately deploy mitigation measures to stop it.
Our Intelligent Contact Center has a number of List management / hygiene tools that can also help improve deliverability and increase your right party contact rates.
Some of our results
What our clients say…
Active Accounts
Payments Processed
Connections made in 2024 and counting...
“We were looking at all the major players in the dialer world and in the end we felt IC had our back and would do whatever it took to get us up and running. A nearly a year later, that’s been true. Hands down, the service has been unbelievable.”
They’ve made us very comfortable and confident that we now have the right technology in place. It’s so easy to use. Not just for me, but my staff. I also like that we can add on as needed.”
Ryan Matrisch, Pro Com Services
“We’ve been with Intelligent Contacts for over 10 years and we probably now use all of their products. What sets them apart from other vendors is how closely they work with you on a day-to-day basis. We have weekly meetings with a dedicated client success team.
Having this close relationship with a company that knows your business is probably the biggest benefit of working with them.”
David Brooks, Capital Accounts
“Moving to Intelligent Contacts gave us the opportunity to really look at our own data, analyze it, and easily find out what we could be doing better.
The whole experience, from our first few conversations through the onboarding process, has been a painless.”
Michelle Kelley, FCR Services