Local Government Collections Secure Payment Portals and Automated Communication

Automate tax reminders, streamline resident communication, and increase tax and fee collection rates with secure, omnichannel contact center tools and secure self-service payment portals.

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Free Up Staff Time by Automating Manual Outreach and Collections

Let our Intelligent Contact Center solution handle routine calls, notices, and payment reminders with automated voice, SMS, email, and voicemail drops — so your team can focus on residents, not repetitive tasks.

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Connect

Preferred Channel Communication

Ditch the paper chase and connect through SMS, voicemail drops, and email reminders that link directly to secure payment portals — driving higher response and faster collections.
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Modernize Without Replacing Legacy Systems

Intelligent Contacts plugs into your existing tax, billing, or revenue systems via API, batch file, or secure sync — modernizing your workflows without disrupting your infrastructure.
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Collect

Expand Multi-Language Tools & Access

Serve Every Resident Better with Multilingual Communication Options. Ensure every message is understood with automated voice, SMS, and online portals available in multiple languages — delivering equitable service and meeting compliance standards.
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Compliance and Security

Stay fully compliant with a platform built to meet the unique needs of highly-regulated industries—including local and federal governments.
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Improve Resident Satisfaction with Smart Call Routing

Reduce Inbound Call Volume and Improve Resident Satisfaction with Self-Service IVR and Smart Routing
Our hosted contact center and IVR tools deflect common calls, route inquiries intelligently, take payments 24/7,  and let residents resolve issues quickly.
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Embrace Proactive Billing Strategies

Give Residents Flexible, Self-Service Payment Options—Give residents the ability to pay immediately, schedule payments, or create automated plans — all within policy — through our Intelligent Consumer Portal, reducing delinquencies without increasing staff workload.
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Streamline Outreach, Save Staff Time

Local government teams spend too much time on repetitive tasks like mailing notices and making phone calls. Intelligent Contacts automates these processes, helping you reach more residents with less effort.

With our platform, you can:

  • Schedule voice calls and voicemail drops automatically

  • Send personalized SMS and email reminders at scale

  • Customize communication rules based on resident type or account status

  • Track engagement and delivery with real-time reporting

  • Reduce human error and stay compliant with communication laws

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API Integrations

Embrace Payment Flexibility and Mobile-First Self-Service Payments

 

Missed payments often result from limited options. We make it easy for residents to pay or create compliant arrangements — all without contacting staff.

With our platform, you can:

  • Let residents pay online or by phone 24/7

  • Offer payment scheduling and installment plans

  • Enforce your business rules automatically

  • Eliminate the need for agent-assisted setup

  • Reduce delinquencies and increase cash flow

API Integrations

Modernize Without Replacing Legacy Systems

 

You don’t need to overhaul your systems to upgrade operations. Our platform integrates easily with what you already use.

With our platform, you can:

  • Connect via API, SFTP, or batch file upload

  • Sync payment and communication data automatically

  • Trigger outreach based on real-time account changes

  • Extend the life and functionality of your existing software

  • Avoid costly “rip-and-replace” projects

 

Capture every conversation with residents into your system of record— without lifting a finger.

Trigger automated payment reminders via SMS or our outbound IVR before taxes or service fees turn delinquent — and track revenue directly in your system of record.

Route calls, texts, and chats to the right person based on department, service, or resident status — no lost opportunities!

We have cities and counties using our solutions today? We can help!

 

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