Best Practices in Improving Right Party Contact Rates
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
What’s the difference between an auto dialer vs. a predictive dialer?
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
What An Omnichannel Collection Approach Looks Like
While phone calls and letters remain the most common methods for contacting and collecting on past due accounts, changing consumer behaviors are requiring businesses to adopt a more omnichannel approach that includes email, text messages, or even a web chat.
What is a Predictive Dialer?
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
Key Takeaways From ACA’s 2022 Annual Convention
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Understanding Regulation F’s Model Validation Notice
The Model Validation Notice is a blueprint collectors can follow when sending initial debt-related communication to a consumer. Following the MVN provides a debt collector “safe harbor” from potential litigation.
The Big Problem With Managing Reg F Communications and Contacts By Phone Number
With tax refund season about to be in full swing, we want to make sure your agency isn’t leaving any money on the table! Check to see if the system you’re using to manage Reg F has the ability to track contacts and communications by account or creditor. If not, we can help!
What is Stealth Messaging or Ringless Voicemail Drops?
Stealth messaging is a technology that bypasses a consumer’s mobile phone device to place a recorded audio message directly in their voicemail inbox. This delivery method means the consumer’s phone doesn’t “ring”, but they receive a notification of a new voicemail message.
Leveraging Self-Service, Convenience, and Automation to Maximize Collections
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
