How AI is revolutionizing what you can learn from your calls
Artificial intelligence is a buzzword these days, but for anyone working in consumer finance – including collections, lending and borrowing, auto finance, and healthcare RCM – AI has turned those old-fashioned speech analytics tools into something that can actually benefit your team and boost revenue while you’re at it.
How to Use AI to Structure and Analyze Omni-Channel Communications
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Digital Collections: How to Run Email Campaigns That Get Results
A results-driven email campaign strategy should address these four elements: Deliverability & Spam Filter Mitigation Copywriting: Messaging That Gets Results Defining Tracking Metrics & Analyzing Results
How to Drive Consumers to Your Payment Portal
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
What’s Driving the Shift to Digital Debt Collection
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
Outbound Call Center Solutions: The Top Five Features to Look For in 2023
Maximize productivity and efficiency in your high volume outbound call center with our expert recommendations for cloud-based contact center software.
Best Practices in Improving Right Party Contact Rates
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
What’s the difference between an auto dialer vs. a predictive dialer?
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
What An Omnichannel Collection Approach Looks Like
While phone calls and letters remain the most common methods for contacting and collecting on past due accounts, changing consumer behaviors are requiring businesses to adopt a more omnichannel approach that includes email, text messages, or even a web chat.
What is a Predictive Dialer?
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
Key Takeaways From ACA’s 2022 Annual Convention
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
