Michael Wise
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PLANO, TX—Intelligent Contacts, a leader in hosted communication and payment software, was recently recognized by CIO Applications magazine as a Top 10 Contact Center Solution Provider for 2019.
After extensive evaluation, CIO Applications chose Intelligent Contacts’ hosted contact center platform as an industry leader in providing innovative communication solutions to help businesses optimize their services and deliver optimal customer experiences.
“Today’s most innovative companies are redefining the contact center realm, resolving issues faster, lowering operational costs, and driving customer satisfaction and loyalty.”
For Intelligent Contacts, innovation came nearly 10 years ago when CEO Jeff Mains saw how smart phones merged communication and payments for the consumer into one streamlined experience.
“Communication and payment technologies were completely separate industries 10 years ago,” said Intelligent Contacts CEO, Jeff Mains. “With the smart phone, it made sense to create a company that could combine these two technology worlds.”
Having fully-integrated payment processing within its contact center platform is just one of the features that sets Intelligent Contacts apart. Another, is its “one size fits one” philosophy.”
“A lot of contact center software today forces companies to adjust their process to fit how their tool is designed . To counter that mindset, we created our solution to function like building blocks,” said Mains.
This “building blocks” design allows companies to use Intelligent Contacts’ platform in a way that best fits their specific business goals. The design also makes it flexible enough to be used in a myriad of industries—call centers, customer support, sales and marketing, collections, healthcare billing and scheduling, or all of the above.
Read CIO Applications Article Here
“A lot of contact center software today forces companies to adjust their process to fit how their tool is designed. To counter that mindset, we created our solution to function like building blocks.”
Another key component of the magazine’s selection process was ease of use. After all, what good is technology if it requires an IT department to use and configure it.
“To be fair, our contact center software is performing amazingly complex tasks,” said Mains. “But the complexities of the AI, the automation, the precision of the call routing, all take place behind the scenes. For management and the end user, it’s simplified and streamlined behind an intuitive, campaign-based interface.”
Intelligent Contacts offers a full suite of communication and payment tools that deploy quickly and easily integrate with other software through a REST API.
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