EXTENDED BUSINESS OFFICE | 7 MIN READ
5 Ways Your Collection Agency or Call Center Can Help Healthcare Providers During a Crisis
This decrease in bandwidth, coupled with a spike in inbound calls from concerned patients and the need to share frequent updates via mass messaging, has created several areas of need for extended services. Some of these needs might be temporary, but others could remain long after the crisis is over.
Here’s some of the problems providers are experiencing and how you may be able to help:
Absorb Increased Call Volume
Call Routing & Answering Services
Provide an Information Hotline
*Assuming scripting is provided by healthcare provider.
Conduct Outbound Messaging Campaigns
*Assuming these are services you’re already providing to other healthcare clients.
Offer Aditional Services to Free Up Staff
*Assuming these are services you’re already providing to other healthcare clients.
Is your agency or contact center missing tools needed to expand into healthcare?
Whether you’re looking to improve one area of your collections or EBO services, or the whole enchilada, we can help!
Resources
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