EXTENDED BUSINESS OFFICE | 7 MIN READ
5 Ways Your Collection Agency or Call Center Can Help Healthcare Providers During a Crisis

This decrease in bandwidth, coupled with a spike in inbound calls from concerned patients and the need to share frequent updates via mass messaging, has created several areas of need for extended services. Some of these needs might be temporary, but others could remain long after the crisis is over.
Here’s some of the problems providers are experiencing and how you may be able to help:
Absorb Increased Call Volume

Call Routing & Answering Services

Provide an Information Hotline

*Assuming scripting is provided by healthcare provider.
Conduct Outbound Messaging Campaigns

*Assuming these are services you’re already providing to other healthcare clients.
Offer Aditional Services to Free Up Staff

*Assuming these are services you’re already providing to other healthcare clients.
Is your agency or contact center missing tools needed to expand into healthcare?
Whether you’re looking to improve one area of your collections or EBO services, or the whole enchilada, we can help!
Resources
More Articles Related to Patient Communication
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback
In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory opinion on medical debt collection, originally slated to go into effect in January 2025. The decision comes after significant legal challenges and lobbying efforts led by ACA International and other stakeholders.
How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry
The FCC’s new call blocking order presents major compliance challenges for the Accounts Receivable Management (ARM) industry. With stricter call blocking rules and SIP Code 603+ notifications, ARM firms must ensure their dialing systems meet the new standards to avoid high call rejection rates and compliance risks. Learn what this means for collections and how to adapt for continued success.