“As we looked at improving our collections operations from a technology standpoint, we were really looking for a company that could be more than a vendor,” said Ryan Matrisch, Pro Com’s director of business development and son of its’ owner, Connie Matrisch.

“We were looking for a company that could partner with us, grow with us, and deliver the results we expected. We knew Intelligent Contacts was that company after a handful of conversations,” said Matrisch.

“Ryan and Pro Com are well-known and respected in the accounts receivable space,” said Ed Ujcich, senior account executive for Intelligent Contacts. “As our conversations progressed, it was clear that our business goals and company cultures were aligned. We’re excited for the opportunity to help Pro Com expand and grow its agency.”

“What sets Pro Com apart in the industry is our focus on helping people,” said Matrisch. We understand every person we communicate with is a patient of one of our clients. We strive to make each part of the recovery process pleasant and convenient. Our partnership with Intelligent Contacts adds the modern communication and payment tools to make the collection process frictionless.”

For Pro Com, creating a frictionless collection process meant moving away from software platforms that didn’t work and companies that didn’t support their customers.

“We’re in a service industry and realized using systems that didn’t work as they should was preventing us from growing as a company,” said Matrisch. “That decision led us to search for a provider who could provide us with the technology and service level we needed to succeed.”

For Pro Com, choosing Intelligent Contacts meant deploying modern technology that could make the day-to-day collection process easier and more automated. It also meant gaining access to the types of reports and analytical tools that historically could only be done manually.

“As a data-driven company, we’re always looking at how we can improve operations,” said Matrisch. “In the past, that meant creating spreadsheets and then manually writing out that information on a whiteboard for managers and agents,” said Matrisch. “Today, we can get all of that information directly from Intelligent Contacts’ contact center software. Instead of someone spending an hour each morning plotting out this important data on a whiteboard, that information is now sent out automatically to a 70-inch monitor on the collections floor.”

As Pro Com Services continues to expand its footprint in the healthcare receivables space, harnessing the power of personalized automation and preferred channel communication remains a top priority.

“For us, adding automation and expanding communication to email, text, and chat is just an extension of our focus on helping people. Our agents are freed up to have more meaningful and productive conversations and consumers can interact with us through the channel most convenient to them,” said Matrisch.

ABOUT PRO COM SERVICES OF ILLINOIS, INC.

Since 1924 Pro Com Services of Illinois, Inc., (Pro Com) headquartered in Springfield, Illinois, has employed the same philosophy – commitment to our clients and their customers. Owner operated, Pro Com demonstrates this commitment through long-term client partnerships, a full range of services, ethical standards, compliance, staff training, and technologically advanced methods.

ABOUT INTELLIGENT CONTACTS

Intelligent Contacts is an enterprise-level cloud contact center provider and Certified PCI-DSS Level I provider of innovative payment solutions for the financial services and healthcare industries.

Hosted Contact Center (HCC) is a full-featured inbound/outbound/PBX communication platform w/ a predictive dialer and omnichannel messaging (voice, SMS, email, chat).

Intelligent Portal – an online consumer payment platform with virtual negotiation, digital wallet, built-in compliance features, and integrated SMS/Email messaging.