Four Ways Consumerism Could Be Hurting Your Medical Practice Right Now
What would it take for you to quit going to a favorite restaurant? Now, apply that to the patient experience and recognize how it could hurt your practice.
VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
“Patient Engagement” is Not Just a Catchphrase
I’m worried about two very important words losing their meaning due to rampant overuse
in the healthcare industry.
Press Release—Intelligent Contacts Helping Clients Placing Legitimate Business Calls From Being Mistakenly Blocked By Carriers
Intelligent Contacts, a leading provider of contact center software to the financial services and healthcare industries, soothed concerns from its clients that the FCC’s recent ruling allowing telephone carriers to filter out suspected robocalls by default will block important calls made to customers.
Intelligent IVR for Healthcare
The ability to take payments after normal office hours is a crucial function of an healthcare IVR. However, today’s intelligent IVRs are capable of so much more!
How to Improve Contact Center Performance By Optimizing Call Results
A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that
Don’t Make the Fair Debt Collection Practices Act UNFAIR
A group of senators have sent a letter to the Consumer Financial Protection Bureau about the Fair Debt Collection Practices Act. Their concerns should also be your concerns.
