HIMSS19 Takeaways: 2019 Appears to be the Year Healthcare Providers Take Consumerism Seriously
We arrived at the #HIMSS19 Conference in Orlando excited to be first-time exhibitors. Our immediate focus was to connect with people and gain a better understanding of the needs of the current healthcare ecosystem. We used our booth space to record stories of healthcare providers and technology vendors as part of our I Am […]
How to Recognize Hidden Compliance Landmines in Your Contact Center
Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden dangers underneath them. These are landmines, and merely stepping on one could result in a cataclysmic disaster for your organization. For example, you […]
Why Technology Might Be Worthless in Your Contact Center
Technology has transformed call centers into contact centers. However, that technology can be a wasted investment if you can’t analyze and leverage the data it collects to increase agent performance.
