Plano, TX — June 2026 | Intelligent Contacts, an all-in-one AI contact center, unified communications, and payments platform built for compliance-driven industries will be at the 2026 ACA International Convention & Expo, taking place July 22–24 at Rosen Shingle Creek in Orlando, Florida at Booth 424.
The ACA Convention is the largest ARM industry gathering in the United States, with over 5,000 expected attendees including agency owners, operations leaders, compliance officers, and technology vendors. This year's program centers on AI governance, compliance modernization, and the growing operational pressure facing collections organizations.
We'll be showcasing our unified CCaaS platform and Grace, our AI collection agent trained on a decade of real collection conversations and already in production. Attendees can also enter to win exclusive giveaways at the booth, with details coming soon.
Our team will be on the floor throughout the three-day event and available for scheduled meetings in advance.
This year's convention reflects a tension that most collections professionals already feel day-to-day. TransUnion's 2025 industry report shows 64% of collection organizations saw higher account volumes, while over a third reported declining liquidity. More accounts, fewer resources, tighter margins.
AI is everywhere on the agenda, but so is skepticism. And that skepticism is warranted. Gartner projects that over 40% of agentic AI projects will be canceled by end of 2027 due to unclear ROI or compliance gaps that weren't built into the system from the start. The right question to bring to any vendor conversation on the floor is not whether their AI works in a demo. It's whether it's in production, collecting real payments, today.
The FCC's ruling that AI-generated voices qualify as “artificial or prerecorded” under the TCPA is also a live issue at this year's event. If your team is evaluating any AI voice capability for outbound collections, platform-level compliance architecture, not a configurable module bolted on later, is the standard worth holding vendors to.
Grace is our AI collection agent, built specifically for regulated industries. She authenticates callers, explains balances, negotiates payments, sets up payment plans, processes settlements, and escalates to a live agent when needed. She's not a pilot or a roadmap item. She's in production, trained on 10 years of real collection conversations, and has delivered 47% more accounts worked and 63% more payments collected in live deployments. FDCPA, TCPA, HIPAA, and FCRA compliance are built into the architecture, not configured on top of it.
At a convention where every vendor will be talking about AI, Grace is the one already doing the job.
Reach out to us to schedule some time with our team ahead of the event:
📞 1-800-214-7490
📧 info@intelligentcontacts.com
Or just step by our booth. See you in Orlando!
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