The Real Reason Virtual Negotiation Works
If consumer perception towards used car salesman has led to the creation of an entirely new self-help marketplace, why wouldn’t those same behavioral instincts apply to debt settlement? In fact…
5 Things Creditors and Collections Agents Should Know About the People They Call
There’s an adage that says consumers who are satisfied with their experience move on with their lives, but those who are dissatisfied take time to voice their complaints. Nowhere is this truer than in the collections industry, where…
With Millennials, Customer Service Is Your Greatest Marketing Tool
The millennial mindset is blurring the lines between customer service and marketing. Smart businesses see the financial impact—both positive and negative—that comes from the quality of the consumer experience.
Why CIOs Are Scapegoats And Not Heroes
Considering how important technology, big data, and online security have become to every company’s bottom line, why do CIO changes happening so frequently? How does a CIO break the five-year cycle, move the needle quicker, and move from the pit crew to the driver’s seat?
Reaching Debt Recovery Goals Often Means Letting Your Stars Be Stars
One of the often overlooked results of wrong party contacts is the impact it has on your best agents—the ones who clearly have a gift to do a difficult job. These are your stars. They handle difficult calls with maturity and class.
Intelligent PBX and TCPA Compliance
An Intelligent PBX combines the low cost efficiency of cloud technology within the 100% TCPA compliant environment of our ATDS predictive dialer.
