What the ARM Industry Needs to Know as Federal Student Loan Collections Resume
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback
In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory opinion on medical debt collection, originally slated to go into effect in January 2025. The decision comes after significant legal challenges and lobbying efforts led by ACA International and other stakeholders.
How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry
The FCC’s new call blocking order presents major compliance challenges for the Accounts Receivable Management (ARM) industry. With stricter call blocking rules and SIP Code 603+ notifications, ARM firms must ensure their dialing systems meet the new standards to avoid high call rejection rates and compliance risks. Learn what this means for collections and how to adapt for continued success.
ARMTech 2025 Key Session Takeaways: Balancing Technology & Risk Management
While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.
ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents
While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.
Deleting the CFPB Will Be a Game-Changer for the ARM Industry in 2025
A pro-business regulatory shift could be a game-changer for the debt collection industry, unlocking unprecedented growth potential. However, agencies must act swiftly and strategically to capitalize on this short window of opportunity.
How AI Regulation Proposed by Congress Could Reshape the ARM Industry
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.
Why Interaction Data is Crucial to Building Effective, Accurate Propensity Models
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.
Creating Accurate Propensity to Pay Models Using Real-Time Engagement Data
Discover how Intelligent Contacts’ omnichannel platform leverages real-time data to enhance propensity to pay models. Gain actionable consumer payment insights for optimized collections and improved ROI.
Closing the Revenue Cycle Loop Thru Omnichannel Payment Journey Personas
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
How Intelligent Geo Call Routing Enhances Customer Service and Boosts Business Branding
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
The 6 Game-Changing KPIs Elite Contact Center Leaders Swear By
For leaders, understanding and tracking these KPIs is crucial to enhance operational efficiency, improve customer satisfaction, and drive overall business performance.
