How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Pro Com Services Chooses Intelligent Contacts to Provide Unified Communications Solution
As Pro Com Services continues to expand its footprint in the healthcare receivables space, harnessing the power of personalized automation and preferred channel communication remains a top priority. The recent technology partnership with Intelligent Contacts makes this goal a reality.
