Omnichannel, Analytics-Driven Cloud Communication & Consumer Payment Solutions
Outbound Call Center Solutions
Harness the power of intelligence-based automation and real-time analytics to reduce operational costs and increase productivity and revenue. Streamline agent workflows and make every interaction count across all preferred communication and payment channels.
One platform. Endless possibilities.
Unified Communication
(Voice, Email, Text, Chat)
Self-Service Payment Solutions
(Self-Resolution Portals, Payment IVR)
CONNECT
Inbound / Outbound Omnichannel Contact Center Solutions
Our analytics powered hosted contact center platform acts as a “people multiplier” through personalized automation across the spectrum of preferred communication channels (voice, email, text, chat).
- Increase outbound connection rates by 70% through our automated predictive dialer
- Make every phone call personal with real-time account information screen pops.
- Send account reminders and notifications, or Electronic Statements & Forms through automated or triggered email or SMS campaigns.
- Provide timely customer service information through Web Chat.
MANAGE
Empower Agents and Supervisors With Data-Driven Management Tools
Compliance focused and analytics-powered, our hosted call center solutions maximize the quality and effectiveness of your supervisors and agents by placing modern, data-driven management tools at your fingertips. Our software does all the heavy lifting behind the scenes and lets your agents focus on results.
COLLECT
Our Self-Service Payment Portals Let Consumers Self-Resolve On Their Schedule
Our Intelligent Portals leverage the power of hyper-convenience and self-service to let consumers resolve their bills without ever speaking to an agent. Consumers can create their own payment plans, virtually negotiate a settlement, view statements and payment history, or submit electronic forms and documents—reducing collection costs and unnecessary administrative tasks.
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Increase online payments and conversion rates through a mobile-first payment portal
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Collect 24/7 with a fully self-service portal and payment IVR.
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Reduce or eliminate data or PCI audit risks by switching over to a 100% compliant payment platform (PCI-DSS Certified, redacted phone and IVR payments, or with our integrated P2PE devices).
Inbound / Outbound Contact Center Communication & Payment Solutions
Fully-Integrated & Analytics-Driven Omnichannel Communication and Payment Software
CONNECT
Inbound / Outbound Omnichannel Contact Center Solutions
Our analytics powered hosted contact center platform acts as a “people multiplier” through personalized automation across the spectrum of preferred communication channels (voice, email, text, chat).
- Increase outbound connection rates by 70% through our automated predictive dialer
- Make every phone call personal with real-time account information screen pops.
- Send account reminders and notifications, or Electronic Statements & Forms through automated or triggered email or SMS campaigns.
- Provide timely customer service information through Web Chat.
MANAGE
Empower Agents and Supervisors With Data-Driven Management Tools
Compliance focused and analytics-powered, our hosted call center solutions maximize the quality and effectiveness of your supervisors and agents by placing modern, data-driven management tools at your fingertips. Our software does all the heavy lifting behind the scenes and lets your agents focus on results.
COLLECT
Our Self-Service Payment Portals Let Consumers Self-Resolve On Their Schedule
Our Intelligent Portals leverage the power of hyper-convenience and self-service to let consumers resolve their bills without ever speaking to an agent. Consumers can create their own payment plans, virtually negotiate a settlement, view statements and payment history, or submit electronic forms and documents—reducing collection costs and unnecessary administrative tasks.
-
Increase online payments and conversion rates through a mobile-first payment portal
-
Collect 24/7 with a fully self-service portal and payment IVR.
-
Reduce or eliminate data or PCI audit risks by switching over to a 100% compliant payment platform (PCI-DSS Certified, redacted phone and IVR payments, or with our integrated P2PE devices).
Why Intelligent Contacts?
Regardless of your size, we make payments and meaningful consumer communications happen!
Active accounts
Payments processed
Connections made in 2022 and counting...
Outstanding IVR interactions and counting!
Online payment plans created
%
Of payments made via mobile devices
Want to know more?
Whether you’re looking to upgrade one part of your billing process or the whole enchilada, we can help!
Want to know more?
Whether you’re looking to upgrade one part of your billing process or the whole enchilada, we can help!