--- title: "009 Arm Collections" url: "https://intelligentcontacts.com/solutions/arm-collections/" type: "page" published: "2026-02-25T12:27:07-06:00" modified: "2026-04-09T16:36:18-05:00" author: "Christian Riquelme" --- ###### COLLECTIONS & ARM SOLUTIONS # Recover Revenue Without Increasing Compliance Risk. Running a collections contact center is relentless. Between regulatory pressure and shifting consumer habits, agents often struggle with manual tools and fragmented workflows. Intelligent Contacts closes that gap. We unify every outreach channel, payment option, and compliance control into one platform. [See it in Action](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ0MTk2MzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D) [Contact Sales](#) ![](https://intelligentcontacts.com/wp-content/uploads/2026/03/ARM-COLLECTIONS.png) ![UCB logo](https://intelligentcontacts.com/wp-content/uploads/2026/03/UCB-logo.png)![caine-weiner_logo.webp](https://intelligentcontacts.com/wp-content/uploads/2026/03/caine-weiner_logo.webp)![harris__harris_logo.webp](https://intelligentcontacts.com/wp-content/uploads/2026/03/harris__harris_logo.webp)![NRA-logo.webp](https://intelligentcontacts.com/wp-content/uploads/2026/03/NRA-logo.webp)![berlin-wheeler-logo.webp](https://intelligentcontacts.com/wp-content/uploads/2026/03/berlin-wheeler-logo-scaled.webp)![tka_logo.webp](https://intelligentcontacts.com/wp-content/uploads/2026/03/tka_logo.webp) ###### ARM teams don't need generic tools ## Empower Collections Ops Without Manual Overheads ### 70% More Connects Predictive dialing does the heavy lifting so agents spend their time talking, not waiting for a dial. ### Friction-Free Recovery Consumers resolve balances on their own terms via text, IVR, or portal—even at 10 p.m. on a Tuesday. ### Extend Existing Software Connect to your current collection systems and banking partners without a "rip and replace" project. ### Automated Source of Truth Unify your dialer, payment portal, and SMS campaigns to eliminate data re-keying and sync errors. ## Deploy 24/7 Payment IVR: Accept card and ACH transactions around the clock with fully PCI-certified voice technology. [Explore Payments](https://intelligentcontacts.com/platform/payments/) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/image-702201242.png) ### Build Predictive Campaigns Connect only answered calls to live agents, maximizing talk time and reducing idle waste. [Schedule a Demo](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/image-702201245.png) ### Enforce Compliance Automatically Built-in cadence rules and opt-out management propagate across all channels instantly. [See Secure Solutions](https://intelligentcontacts.com/platform/security-compliance/) ![](https://intelligentcontacts.com/wp-content/uploads/2026/04/LINE-ICONS-1-1.svg) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669765-7.png) ###### RIGHT-PARTY CONTACTS ## Optimized Outreach Performance Stop wasting outbound calls on answering machines and dead numbers. We turn agent idle time into revenue-producing activities. ### 400% Higher Contact Rates ### Real-Time Screen Pops ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669760.png) ###### SELF-SERVICE RESOLUTION ## Automated Payment Workflows The fastest path to revenue is one where the consumer can pay without ever talking to an agent. ### 56% Login-to-Payment Ratio ### Secure Text-to-Pay ![](https://intelligentcontacts.com/wp-content/uploads/2026/04/ARM.png) ## Frequently Asked Questions Why switch if our dialer is already integrated? Integration isn’t the same as unification. If you’re still reconciling payments and compliance checks manually, you’re losing margin. We map out what true consolidation looks like. How is TCPA compliance handled? Rules fire at the campaign level. Call limits, time-of-day restrictions, and do-not-contact flags are enforced by the platform, not by agent memory. Do text and IVR payments actually work? Yes. Most clients see meaningful volume within 60 days because these channels remove the “shame factor” of talking to a collector. How long is the agent training? Onboarding is fast. Because account context is surfaced automatically, most agents are productive and compliant within their first week. ![](https://intelligentcontacts.com/wp-content/uploads/2026/04/Untitled-design-6-1.webp) ###### OPERATIONAL RESILIENCE ## Specialized Tools for Every Recovery Transaction Equip your team with a high-performance suite built for high-volume, regulated environments. By unifying your voice, SMS, and payment channels into a single cloud-based console, you eliminate manual reconciliation and ensure your team has full account context for every right-party contact. [Learn More](https://intelligentcontacts.com/main-demo/) [#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ0MTk2MzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ0MTk2MzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D) ### [Take a Virtual Tour](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ0MTk2MzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D) Get Deployed in Days, Not Months. No capital expense. No complex installs. [https://intelligentcontacts.com/main-demo/](https://intelligentcontacts.com/main-demo/) ### [Talk to an Expert](https://intelligentcontacts.com/main-demo/) Get Deployed in Days, Not Months. No capital expense. No complex installs. ## Powering Communication and Payments Worldwide ##### “Our agents stopped asking me why nothing talks to each other, and our contact rate improved within 30 days.” ![14](https://intelligentcontacts.com/wp-content/uploads/elementor/thumbs/14-rm8tvdomfm7x80zg1etje2rg485sptnm2nwoag2rlu.png) ### David M. VP of Revenue Operations ##### “Their team anticipated our compliance needs and tailored the platform to meet specific client requirements, making the transition seamless.” ![6](https://intelligentcontacts.com/wp-content/uploads/elementor/thumbs/6-rm8tvhfz6yd2igtzfgg1o1tahrn9km2jf6im7jx6wy.png) ### Teresa W. Contact Center Manager ##### “When the tools actually work and compliance isn’t a guessing game, people stay. That surprised me.” ![11](https://intelligentcontacts.com/wp-content/uploads/elementor/thumbs/11-rm8tvemgmg97jmy2vx85ykiwpm15xircesk5rq1dfm.png) ### Kevin R. Director of Client Services ###### No Disruptions. Just Connections. ## Integrates With What You Already Use Intelligent Contacts connects easily to your existing tech stack—whether it’s your CRM, EHR, billing system, or custom in-house software. No middleware nightmares. No long waits. Just fast, secure integrations that work. ![Screenshot 2025-10-30 at 3.37.14 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.37.14-PM-1.png)![Screenshot 2025-10-30 at 3.38.57 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.38.57-PM-1.png)![Screenshot 2025-10-30 at 3.38.27 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.38.27-PM-1.png)![Screenshot 2025-10-30 at 3.40.14 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.40.14-PM-1.png)![Screenshot 2025-10-30 at 3.39.43 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.39.43-PM-1.png)![Screenshot 2025-10-30 at 3.39.53 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.39.53-PM-1.png)![Screenshot 2025-10-30 at 3.38.00 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.38.00-PM-1.png)![Screenshot 2025-10-30 at 3.39.10 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.39.10-PM-1.png)![Screenshot 2025-10-30 at 3.39.30 PM 1](https://intelligentcontacts.com/wp-content/uploads/2025/12/Screenshot-2025-10-30-at-3.39.30-PM-1.png) [Explore All Integrations](https://intelligentcontacts.com/resources/integrations/) ###### designed with compliance at its core ## Maintain an Audit-Ready Operation at Every Touchpoint ### FDCPA & TCPA Automation Enforce cadence and consent rules at the platform level. ### PCI-DSS Certified Flows Redact sensitive payment data automatically to stay audit-ready. ### Clery-Level Audit Trails Generate timestamped logs of every interaction for total defensibility. ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Compliance-Parents.png) ## Build a High-Performance Recovery Operation Stop fighting disconnected systems and start scaling with confidence. By unifying your tools, you eliminate manual friction and empower your team to reach higher recovery targets. You don’t need more vendors; you need an upgrade your operations team can own today. [Schedule a Demo](https://intelligentcontacts.com/main-demo/) [Try Interactive Demo](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ0MTk2MzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D)